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Automotive Service Advisor

JOB_REQUIREMENTS

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Key Responsibilities:

  • Greet customers and understand their vehicle service needs.
  • Record complaints and vehicle symptoms accurately on the job card.
  • Explain service options, cost estimates, and timeframes clearly to customers.
  • Coordinate with technicians to ensure proper diagnosis and timely repairs.
  • Keep customers updated on the status of their vehicle.
  • Perform final inspection and ensure job completion before vehicle delivery.
  • Promote additional services and maintenance packages where appropriate.
  • Handle customer queries, complaints, and escalate unresolved issues.
  • Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.
  • Ensure proper documentation and adherence to company policies.

Key Skills and Qualifications:

  • Minimum 3–5 years of experience in a similar role in the automotive industry.
  • Strong communication and customer handling skills.
  • Knowledge of vehicle systems, maintenance, and repair processes.
  • Ability to handle pressure and multitask efficiently.
  • Diploma or degree in Automobile Engineering or related field preferred.
  • Proficiency with compute diagnosing software.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED5,000.00 per month

License/Certification:

  • U.A.E Driving license (Preferred)

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