Automotive Service Advisor

• Customer Interaction: Greet customers, listen to concerns, and build rapport.
• Diagnosis & Documentation: Ask questions, conduct visual inspections or test drives to confirm issues, and document concerns clearly for technicians.
• Estimates & Recommendations: Consult with mechanics, provide accurate cost and time estimates, and recommend needed services or maintenance.
• Communication: Explain repair details, charges, and timelines to customers, and relay information between customers and technicians.
• Scheduling & Administration: Schedule appointments, create repair orders, and handle payments or follow-ups.
• Problem Resolution: Address customer complaints and ensure post-service satisfaction.

Key Skills & Qualifications

• Communication: Excellent verbal and listening skills to explain complex issues simply.
• Customer Service: Friendly, proactive, and patient approach.
• Technical Aptitude: Understanding of automotive systems to communicate effectively with technicians.
• Organization: Strong time management, multi-tasking, and decision-making.
• Computer Proficiency: Familiarity with service management software and systems.

Job Type: Full-time

Pay: From AED3,000.00 per month