Automotive Service Advisor

Job description

SERVICE ADVISOR

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
• Establish method of payment when writing up the repair order with the customer, also time promised obtain customer’s signature on RO.
• Communicate with dispatch to determine status of jobs throughout the day.
• Telephone customer when job is finished and discuss with him/her what was done. Close out repair orders.
• Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services.
• Meet or exceed the sales quotas set by management.
• Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. If these quality control checks are done consistently, we will substantially reduce the amount of comebacks and increase our level of

Skills Required and Physical Demands:

• Excellent verbal and math skills. These skills may be tested and evaluated.
• Previous technician, cashier, warranty administrator, or other advisor experience.
• Ability to be insured to operate a motor vehicle.
• Bilingual Preferred

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place

Paid Training:

• Yes

Management:

• Team Lead
• Front End Manager
• Ops Manager

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Job Type: Full-time

Pay: From $1.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Ability to Commute:

• Cerritos, CA 90703 (Required)

Ability to Relocate:

• Cerritos, CA 90703: Relocate before starting work (Required)

Work Location: In person