Automotive Service Advisor

Job Summary
Join our dynamic team as an Automotive Service Advisor, where you'll be the vital link between our valued customers and our skilled service technicians. In this energetic role, you'll provide exceptional customer support by guiding clients through their vehicle service needs, scheduling appointments, and ensuring a smooth, positive experience. Your enthusiasm and communication skills will drive customer satisfaction and loyalty, making every visit memorable. This paid position offers a fantastic opportunity to develop your sales and client service expertise within a fast-paced automotive environment.

Duties

• Greet customers warmly and professionally, creating a welcoming atmosphere for all visitors.
• Listen attentively to customer concerns and accurately document vehicle issues using data entry skills.
• Explain service recommendations clearly, utilizing strong communication skills to ensure customer understanding.
• Schedule appointments efficiently, coordinating with technicians to optimize workflow.
• Upsell additional services or maintenance options in a friendly, non-pushy manner to enhance customer satisfaction.
• Handle phone inquiries with excellent phone etiquette, providing prompt and helpful responses.
• Maintain detailed records of customer interactions, service orders, and sales using Microsoft Office tools and computer skills.
• Assist with cash handling and processing payments accurately at the point of sale.
• Follow up with clients post-service to ensure satisfaction and foster ongoing relationships.
• Collaborate with team members in a call center environment, utilizing outbound calling techniques to follow up on service opportunities.

Qualifications

• Multilingual or bilingual abilities are highly desirable to serve diverse customer needs effectively.
• Proven experience in sales, customer support, or client services within an automotive or call center setting is preferred.
• Strong communication skills in English, with the ability to convey information clearly and confidently.
• Demonstrated proficiency in data entry, Microsoft Office applications, and general computer skills.
• Experience with outbound calling or call center operations enhances your candidacy.
• Excellent phone etiquette and customer service skills are essential for building trust and rapport.
• Ability to handle cash transactions accurately and efficiently.
• Typing speed and analysis skills will support efficient record keeping and problem-solving tasks. Embark on a rewarding career where your enthusiasm fuels exceptional service! We value energetic individuals eager to grow their skills while delivering top-tier client experiences in a vibrant automotive setting.

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person