Automotive Service Advisor

HIRING: SERVICE ADVISOR

Location: Doha, Qatar

Employment Type: Full-time

ROLE SUMMARY

The Service Advisor acts as the primary point of contact between customers and the workshop. The role is responsible for managing the complete service journey from vehicle reception through to delivery ensuring customer satisfaction, accurate documentation, and timely communication at every stage.

KEY RESPONSIBILITIES

Customer Reception & Communication

• Receive customers professionally and conduct thorough vehicle walk-around checks upon arrival.
• Listen carefully to customer concerns and note down all jobs and repairs required with precision.
• Provide clear and detailed estimates, explaining each job to the customer in an understandable manner.
• Obtain customer approval before commencing any work, including additional repairs identified during the service.
• Proactively inform customers of any delays, parts availability issues, or changes to estimated completion time.
• Deliver the vehicle to the customer upon completion and clearly explain the invoice, work performed, and any future recommendations.
• Job Card & Documentation Management.
• Manage full workshop administration including scheduling, job tracking, and service record management.
• Operate and update the ERP / Dealer Management System (DMS) accurately for all transactions.
• Generate service reports, customer satisfaction data, and other documentation as required by management.
• Handle warranty claims documentation and ensure submissions comply with manufacturer guidelines.

QUALIFICATION $ EXPERIENCE& EXPERIENCE

• Bachelor of Automobile/ Mechanical Engineering.
• Minimum 3-5 years of experience as a Service Advisor within Qatar, preferably with an automotive dealer or authorized distributor.
• Demonstrated ability to prepare job cards, service invoices, quotations, and spare parts lists.
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook).
• Hands-on experience with an ERP or Dealer Management System (DMS).

SKILLS & COMPETENCIES

• Strong customer handling skills with a professional and courteous manner.
• Excellent verbal and written communication skills in English / Hindi; Arabic is a strong advantage.
• High level of accuracy and attention to detail in documentation and invoicing.
• Ability to manage multiple jobs simultaneously in a fast-paced workshop environment.
• Sound understanding of automotive service and repair processes.

Behavioral Competencies

• Customer Service Oriented — places the customer experience at the centre of every interaction.
• Honest & Responsible — demonstrates integrity and accountability in all duties.
• Team Player — collaborates effectively with workshop technicians, parts staff, and management.
• Proactive & Self-Motivated — takes initiative to resolve issues and improve service delivery.
• Organised & Detail-Oriented — manages workload efficiently and maintains accurate records.

To apply: Send your CV with Portfolio to the email: info.hed@qatari-industrial.com /+974 51457972

Pay: QAR3,000.00 - QAR3,500.00 per month

Work Location: In person