Automotive Service Advisor / Writer

Pay: $65,000.00 - $100,000.00 per year

Job description:

Route 23 Honda is seeking a full-time Service Advisor to join our award winning team. This is a great opportunity to work for an exciting company in a fast-paced environment.
Service Advisor Benefits:

• Opportunity to work in a cohesive and supportive team environment
• Opportunity for advancement in a growing company
• Comprehensive insurance plans
• 401(k)
• Paid vacation days, sick days, and holidays

Responsibilities include, but are not limited to:

• Greet customers and carefully record the customer’s concerns to generate an accurate work order. Track the status of open repair orders during the day keeping both the customers and Manager updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
• Notify customers that their vehicles are ready for pickup, cashier & close tickets.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Job Requirements:

• Minimum of 2 years’ experience in a service advisor role.
• Dealership Experience
• Reynolds and Reynolds
• Excellent communication
• Bilingual a PLUS!
• Performance Automotive Group is an EOE
• Drug and Background checks are required.

Pay: $65,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Automotive Service Advisor: 2 years (Required)
• Dealership: 2 years (Required)
• Reynolds : 1 year (Required)

Work Location: In person