Automotive Service Advisor/Customer care Associate

We are looking for an experienced female Service Advisor to join our workshop team. The ideal candidate will be responsible for assisting customers with accident claim processes, coordinating with insurance companies, and ensuring a smooth customer experience throughout the service process.

Key Responsibilities:

Handle accident claim customers and guide them through the insurance claim process.

Coordinate with surveyors, insurance representatives, and the workshop team for timely claim approvals.

Explain repair details, estimated costs, and timelines to customers.

Maintain accurate job cards and documentation.

Ensure customer satisfaction and professional communication at all times.

Requirements:

Female candidates only.

Minimum 2 year of experience in a similar role (preferably in an automobile workshop).

Fluent in English and Hindi (verbal and written).

Strong communication and customer service skills.

Basic computer knowledge (MS Office, email handling).

Ability to work in a fast-paced environment.

Note : Immediate joining preferred.

Job Type: Full-time