Automotive Service Booking Coordinator (Calls + WhatsApp) – Royal Cars (DIP 2)

Job description

Automotive Experience Preferred (Workshop / Dealership / Service Reception)

Royal Cars is growing and marketing is increasing enquiries. We need a dedicated Automotive Service Booking Coordinator to manage all incoming calls and WhatsApp enquiries on our company phone, book inspections/appointments, follow up leads, and keep accurate lead tracking for our marketing agency (Enum).

Location: Dubai Investment Park 2 (DIP 2)

Working hours: Monday to Saturday, 9:00am – 6:00pm (workshop-based)

This is not a mechanic role — it is a fast-response customer handling + booking + tracking role.

Please do not apply if:

• You are not currently in Dubai / cannot work in DIP 2
• You cannot work Mon–Sat 9am–6pm
• You are not confident speaking and writing clear English
• You are not comfortable using WhatsApp Business + Google Sheets daily

Key responsibilities (day-to-day)

• Answer inbound calls and WhatsApp quickly and professionally on the company phone
• Qualify enquiries using a simple checklist (service needed, car details, urgency, location, budget expectations)
• Request photos/videos on WhatsApp when needed and share to workshop team
• Provide basic price guidance/ranges (as per Royal Cars price rules) and book inspection/appointments
• Follow up missed calls and open chats until closed (Booked / Won / Lost)
• Update our Google Sheets lead tracker accurately for every lead (source, service, outcome, value estimate, lost reason)
• Escalate technical questions to the manager/service advisor only when needed
• Maintain WhatsApp Business labels (New / Quoted / Booked / In Progress / Won / Lost)

Targets / KPIs

• Response time: calls answered fast + WhatsApp replies within minutes
• Daily lead log completion: 100% of leads recorded
• Booking rate improvement (more jobs booked from the same lead volume)
• Follow-up discipline (no leads left “hanging”)

Requirements (Automotive strongly preferred)

Preferred backgrounds:

• Workshop/service reception, dealership bookings, service advisor assistant
• Car rental bookings, motor insurance claims, parts counter (also acceptable) also car trading websites (Dubizzle etc.)

You must have:

• Experience in inbound customer service / bookings / sales support
• Strong spoken and written English (Arabic a plus; Hindi/Urdu a plus)
• Confident on phone, calm under pressure, polite but firm
• Highly organised: can manage multiple chats without losing track
• Comfortable using WhatsApp Business tools and Google Sheets

Salary & benefits

• Basic salary: AED 5,000 – 7,000 per month (depending on experience)
• Performance bonus: AED 500 – 2,000/month based on KPIs (bookings, tracking accuracy, response time, follow-ups)
• Benefits: visa + medical insurance + annual leave as per UAE law, company phone/SIM, training, bonus/incentives

How to apply (applications without this will be ignored)

Send:

• CV
• 30-second voice note in English introducing yourself
• Answer these 3 questions in your message:
• Are you currently in Dubai and able to work DIP 2, Mon–Sat 9am–6pm?
• What relevant experience do you have (workshop/dealership/car rental/claims/parts)?
• Write your WhatsApp reply to this customer: “Hi, need PPF price for G63”

Thank you..

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

• Do you have automotive workshop / dealership / service reception experience (Yes / Similar / No)
• Can work Mon - Sat 9am - 6pm (Yes/No)
• WhatsApp Business experience? (Yes / Basic / No)
• Google Sheets comfortable? (Yes / No)
• Based in Dubai and can work in DIP 2? (Yes / No)
• Expected salary (AED)?