Aviation Claims Manager

Who We Are

Rokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs such as Novus, iSure and iFarm, each contributing to our commitment to redefining industry standards.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Role Summary

The Aviation Claims Manager leads the end-to-end aviation claims function within a delegated authority MGA framework, ensuring claims are handled efficiently, fairly, and in full compliance with regulatory requirements and insurer partner expectations. This role combines strategic oversight with hands-on technical expertise, including direct adjustment of select claims and active management of complex or high-severity losses.

In addition to direct claims handling, the role is responsible for managing and coordinating a network of third-party vendors and partners, including loss adjusters, TPAs, aviation experts, legal counsel, and salvage providers. The Claims Manager establishes service standards, monitors performance, and ensures vendors operate in alignment with coverage intent, cost containment objectives, and customer outcomes.

Role Accountabilities

• Lead day-to-day aviation claims operations and ensure adherence to SLAs.
• Serve as primary liaison with capacity providers, TPAs, adjusters, attorneys, and vendors.
• Oversee complex and high-value aviation claims across product lines.
• Ensure claims handling complies with delegated authority and regulatory requirements.
• Monitor claims trends, fraud indicators, and loss ratios; provide insights to underwriting.
• Manage complaints and ensure regulatory response timelines are met.
• Produce management information reports covering reserves, trends, and KPIs.
• Identify cost control and process improvement opportunities.
• Support audits, bordereaux reporting, and insurer reviews.
• Contribute to system enhancements and technology integrations that improve claims workflow

Role Requirements

• Bachelor’s degree required.
• Active U.S. P&C Adjuster License.
• Extensive aviation claims management experience within MGA, carrier, or TPA environments.
• Strong understanding of delegated authority frameworks.
• Experience with digital claims platforms and automation tools.

Skills and Abilities

• Leadership and team management
• Data analysis and trend identification
• Vendor management and negotiation
• Decision-making under pressure
• Continuous improvement mindset

Management Duties

• No

We are committed to fostering an inclusive and diverse workplace. We are proud to be an equal employment opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other characteristic protected by applicable laws. We believe that our diversity makes us stronger and we are dedicated to providing a work environment where all individuals are treated with respect and dignity, and where everyone has the opportunity to thrive and succeed.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process. Employees working within an underwriting role must have a license to work in that capacity upon commencing employment with us.