B2B Consultant Relations Specialist

Job Description: B2B Consultant Relations Specialist

Job Type: Full-time

About The Role

Managing the end-to-end journey of attracting, onboarding, and developing specialists in the corporate sector (life coaches, professionals, sports trainers, nutrition specialists, and financial experts), ensuring the highest level of effectiveness and performance. Overseeing the corporate client experience through continuous follow-up, handling inquiries and tickets, and resolving issues in a way that ensures client satisfaction and sustainable partnerships. Scope of work: Corporate-sector specialists and non-Arab specialists, B2B corporate clients, operations teams, technology teams, and customer service teams.

Key Responsibilities

Specialist Acquisition and Management

• Sourcing and recruiting specialists.
• Coordinating with prospective specialists and managing the full onboarding process.
• Orienting specialists on the Labayh platform, company policies, and service delivery framework for corporate clients.
• Establishing and maintaining long-term professional relationships with specialists.
  
  

Managing the Specialists’ Professional Journey

• Ensuring specialists’ adherence to service quality standards and professional guidelines.
• Monitoring performance metrics (number of sessions, client satisfaction levels, punctuality, and commitment).
• Resolving operational and technical challenges faced by specialists.
• Recommending and implementing incentive programs to enhance engagement and accountability.
  
  

Performance and Quality Management

• Analyzing post-session client evaluations and feedback.
• Identifying high-performing specialists and increasing their visibility and engagement.
• Addressing and resolving feedback, concerns, or complaints related to specialists and clients.
• Preparing performance reports and proposing data-driven improvements.
  
  

Corporate Client Experience Management

• Serving as the primary point of contact for corporate clients.
• Managing and responding to inquiries in a timely and professional manner.
• Handling support tickets and coordinating with internal teams to ensure resolution.
• Monitoring client satisfaction and escalating or communicating feedback as needed.
  
  

Ticketing and Complaint Management

• Tracking, resolving, categorizing, and documenting tickets and complaints.
  
  

KPI Development, Reporting, and Analysis

• Establishing performance indicators, preparing analytical reports, and providing actionable insights.
  
  

Required Qualifications

• Experience:
• Bachelor’s degree in Business Administration, Psychology, Human Resources, or a related field.
• 2–5 years of experience in customer service, including at least two years in a leadership role.
• Experience in team management and supporting customers through digital channels
• Excellent command of English.
• Technical Skills:
• Strong analytical skills with the ability to make sound decisions.
• Excellent communication and empathy skills suitable for the mental health sector.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies.
• A collaborative and innovative work environment.
• Professional development and growth opportunities.