B2B Operation Executive

B2B Operations Executive – Job Responsibilities

• Manage and support end-to-end B2B operational processes, from order initiation to fulfillment
• Coordinate with sales, finance, logistics, and customer support teams to ensure smooth execution of B2B transactions
• Handle order processing, invoicing, billing, and payment follow-ups for business clients
• Maintain and update B2B client records, contracts, pricing, and SLAs
• Monitor order status, delivery timelines, and service commitments to ensure client satisfaction
• Act as the point of contact for B2B clients for operational queries and issue resolution
• Ensure accurate documentation and compliance with company policies and contractual terms
• Prepare and share MIS reports, sales support data, and operational performance dashboards
• Track KPIs such as order turnaround time, fulfillment accuracy, and client escalations
• Support onboarding of new B2B clients, including system setup and process alignment
• Coordinate with vendors and partners to meet business requirements
• Identify process gaps and suggest operational improvements to enhance efficiency
• Assist in audits, reconciliations, and month-end operational closures

Key Skills:

Tools

• Experience in B2B operations / enterprise accounts handling
• Strong coordination and communication skills
• Proficiency in MS Excel, ERP/CRM systems (SAP, Oracle, Salesforce, etc.)
• Understanding of B2B sales cycles, contracts, and invoicing
• Problem-solving and multitasking ability

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person