B2B Platform and Community Specialist

Responsibilities:

• Proactively identify and contact manufacturers, primarily in India and China, to introduce them to our platform and encourage them to sign up.
• Reach out to manufacturers, potential buyers, including hospitals, wholesalers, and other businesses worldwide, to drive user acquisition.
• Act as the main point of contact for new users, expertly guiding them through the sign-up and profile creation process to ensure a smooth onboarding experience.
• Accurately enter and manage product and company data through our website's admin panel, ensuring the integrity and quality of our listings.
• Provide timely and professional email and chat support to users, resolving any issues they encounter with the platform.
• Gather and relay user feedback to the development team to contribute to platform improvements.
• Develop and execute a social media strategy across platforms like LinkedIn, Twitter, and Facebook to increase brand awareness and engagement.
• Create, schedule, and publish engaging content (text, images, and basic videos) that highlights our value proposition to both manufacturers and buyers.
• Monitor social media channels for inquiries, comments, and engagement opportunities, fostering a positive community around our brand.
• Track and report on key performance indicators (KPIs) for user acquisition, user engagement, and social media growth.
• Contribute to brainstorming and strategy sessions for company growth.
• Assist with other operational or marketing tasks as needed.

Requirements:

• 1-2 years of experience in a role involving customer service, sales, digital marketing, or data entry
• Exceptional written and verbal communication skills in English.
• Tech-savvy and comfortable learning new software, admin panels, and digital tools quickly
• A self-starter with a proactive mindset and the ability to work independently with minimal supervision.
• Excellent organizational skills and the ability to manage multiple tasks and priorities effectively.
• Experience with social media management for a business is highly desirable.
• Strong interpersonal skills with a customer-centric attitude.

What We Offer:

• A unique opportunity to be a core part of a growing international startup.
• Significant opportunities for professional growth and learning.
• A flexible, fully remote work environment.
• The chance to make a real impact on the company's success from day one.