B2B Sales & Client Servicing Executive (UK Market)

Job Summary: The B2B Client Servicing Executive – UK is responsible for managing and growing business client relationships by providing excellent sales support, product knowledge, and end-to-end order assistance. This role focuses on proactive outreach, lead conversion, sales pipeline management, and customer relationship management while ensuring a high-quality client experience aligned with company SOPs and sales targets.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field (preferred).
• Minimum 1–3 years of experience in B2B sales, client servicing, or account management (UK market experience is a plus).
• Experience working with e-commerce platforms such as Shopify or similar order management systems.
• Hands-on experience with CRM systems (HubSpot preferred) for lead tracking and pipeline management.
• Familiarity with B2B order processing, fulfillment workflows, and customer support processes.
• Experience handling UK-based clients, including understanding of professional communication standards and time-zone coordination, is an advantage.
• Excellent written and verbal communication skills in English, with the ability to draft professional emails and conduct effective sales conversations.
• Strong B2B sales and negotiation skills with a customer-focused approach.
• Ability to understand client business needs and present tailored product solutions.
• Strong lead generation and qualification skills, with attention to data accuracy.
• Proficiency in CRM usage, sales pipeline tracking, and follow-up management.

Key Responsibilities: Product Knowledge

• Develop and maintain in-depth knowledge of products and services offered to B2B clients.
• Clearly communicate product features, benefits, and value propositions to prospects and customers.
• Stay updated on product launches, enhancements, pricing changes, and related services.

B2B Sales & Client Engagement

• Understand client businesses, challenges, and commercial objectives.
• Proactively reach out to prospective B2B clients to introduce products and build strong relationships.
• Convert qualified leads into active customers and manage recurring order placements.
• Provide complete order support, including order processing, fulfillment coordination, and delivery follow-ups.
• Demonstrate working knowledge of e-commerce platforms (e.g., Shopify) for order and product management.

Written & Verbal Communication

• Communicate professionally and effectively in written and spoken English.
• Draft clear and persuasive emails for prospecting, follow-ups, promotions, product launches, and client updates.
• Handle WhatsApp conversations in a friendly and professional manner to address inquiries, orders, and concerns.

Lead Generation & Optimization

• Generate B2B leads and ensure accurate and complete customer information is captured.
• Maintain updated customer records with relevant notes and create follow-up tasks for consistent engagement.
• Use Sales CRM tools (e.g., HubSpot) to track leads, interactions, and activities.

Sales Pipeline Management

• Manage and update the sales pipeline with accurate records of opportunities, activities, and forecasts.
• Track deal progress, update statuses promptly, and collaborate with the sales team to move opportunities forward.

Customer Relationship Management

• Build and maintain long-term relationships with B2B clients and prospects.
• Gather client feedback on products, services, and overall sales experience and share insights with management.
• Provide end-to-end support throughout the sales cycle while ensuring compliance with SOPs related to orders, discounts, returns, spends, and escalations.

Market & Competitor Research

• Conduct ongoing market and competitor research to identify opportunities and industry trends.
• Apply insights to refine sales strategies and propose best practices to enhance customer experience.

Team Collaboration

• Collaborate closely with Warehouse, Product Listing & Development, Sourcing, Pricing, and CRM/Website Support teams to resolve customer queries, complaints, and order-related issues.

Professional Development

• Stay updated on industry trends, sales methodologies, and product developments.
• Participate in training sessions and professional development initiatives.

Sales Targets & Performance

• Proactively work toward achieving daily, weekly, and monthly sales targets.
• Onboard new B2B customers while ensuring consistent repeat orders from existing clients.
• Ensure timely follow-ups, consistent engagement, and effective closure of sales opportunities.

Ability to commute/relocate:

• Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• B2B Sales & Client Servicing: 2 years (Required)

Work Location: In person