Back Office Employee (Order Management)

Unox , a market leader in the production of high-end ovens and certified as a Great Place to Work® , is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team in Jakarta.

Main activities:

• Ensure the accurate and timely issuance of various documents related to the Back Office process.
• Develop and update operating procedures and guidelines related to the Back Office process;
• Plan tasks and activities to achieve customer service performance indicators.
• Handle customer inquiries via phone, email and fax.
• Work with the Finance department to solve problems related to invoices and payments.
• Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
• Accurately maintain customer database, master records, and sales contract files.

Requirements

• Graduate degree in Administration/Economics/Languages.
• Excellent knowledge of English and Bahasa Indonesia.
• Customer service orientation.
• Proven problem-solving, analytical and decision-making skills.

Why Unox?

Continuous Innovation : Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment : We have been certified by the Great Place To Work Institute as one of the top 100 companies in many APAC countries. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth : Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.