Backend Operation Intern

Job Description:

We are looking for a Customer Support Executive with excellent communication skills to handle customer interactions efficiently and professionally. The ideal candidate will be customer-focused, confident, and capable of resolving queries while ensuring a positive customer experience.

Key Responsibilities:

• Handle customer inquiries via chat, email, and/or calls in a timely manner
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints and issues with empathy and professionalism
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the relevant team when required
• Follow company guidelines, processes, and quality standards
• Ensure high levels of customer satisfaction and service quality

Required Skills & Qualifications:

• Excellent verbal and written communication skills
• Strong interpersonal and listening skills
• Ability to handle multiple chats or calls simultaneously
• Customer-centric attitude with problem-solving abilities
• Basic computer knowledge and typing skills
• Ability to work in shifts (if required)
• Freshers are welcome to apply

Job Type: Internship
Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Work Location: In person