Balloon Operations Administrative Specialist

Job Description

• Affairs Afloat Balloons is looking for a team player that loves to make people smile and help them create a fabulous event. Our mission is to bring JOY to the community and have fun doing it.

Job details

Balloon Specialist/Joy Creator

Job type

• Full-time

Shift and schedule

• Weekends as needed.
• Holidays

Location

8912 White Settlement Rd, Fort Worth TX 76108

JOB DESCRIPTION:

• To bring joy, exemplify and ensures strong customer service in all areas of the job. We strive to create the absolute best balloon arrangements and designs so that we reach the heart of every single person touched by our work. To provide a superior product that exceeds the customers’ expectations. Working knowledge of the department functions, as well as balloon designs, the balloon decor and event space, and maintains professionalism. Balloon Specialists are primarily responsible for keeping and maintaining an adequate inventory, have knowledge of company processes, customer service and maintains accurate order details.DUTIES AND RESPONSIBILITIES:
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction.
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer concerns and reports to company owner as needed.
• Takes special orders from customers by telephone or in person.
• Heavy email correspondence
• Building Estimates
• Collecting payment and Purchase orders
• works closely with production team
• Update job board
• strong communication and detaile orientation
• Heavy computer and phone usage
• Adheres to daily operation, monitors production process following company procedures and profitability.
• Assist designers and sales employees in completing their tasks.
• Specific knowledge of duties performed by all department employees.
• Understands opening and closing procedures.
• Working knowledge of company policies and guidelines as outlined in the AAB/Mirus3 Employee Handbook.
• Use of social media and some digital marketing
• Processes administrative paperwork and maintains accurate department records.
• Controls shrink and cost.
• Operates computer software and electronic ordering devices to order product.
• Complies with and ensures compliance with company grooming standards and dress code.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:
Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.

• Requires basic knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
• Requires a good understanding of overall Company practices and balloon both latex and foil policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and balloon bases both inside bases and outside bases. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, sanitation, and labeling.
• Operates telephone, drill press, hand truck, knives, scissors, safety cutters, balloon neck cutter, chopper, wire, staples, hot glue gun, spray paint, balloon heat sealing machines and helium tanks. Utilizes cleaning supplies and equipment. Requires handling of latex products and climbing ladders.
• Operates computer software and electronic ordering devices to order product.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

WORK ENVIRONMENT
Generally works in a temperature controlled office environment. Frequent exposure to refrigerated conditions and items at or around 35° and outside in the heat on some occasions for summer outdoor setups..

• Delivery travel, good driving record , may be required.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Job Type: Full-time

Pay: $16.00 - $16.75 per hour

License/Certification:

• Driver's License (Required)

Work Location: In person