Bank Teller

Job Overview
We are seeking a dynamic and customer-focused Bank Teller to join our financial services team. In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional service while efficiently managing banking transactions. Your energetic approach will help foster strong customer relationships and promote our financial products and services. This position offers an exciting opportunity to develop your skills in banking operations, sales, and customer relationship management within a fast-paced environment committed to excellence. Key job functions include greeting customers upon entrance to the bank, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, answering and assisting with phone calls, and recognizing cross-sell opportunities as appropriate.

Responsibilities

1. Represent the bank in a courteous and professional manner to customers, coworkers, and the general public.

2. Provide prompt, efficient, and accurate service in the processing of transactions.

3. Assist customers (both in person and on the phone) with transactional needs according to policy and procedures, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.

4. Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.

5. Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.

6. Recognize customer needs and refer customers to appropriate bank partner(s) for cross-sell or service opportunities.

7. Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.

8. Provide consistent, distinctive service to all customers when delivering the Coffee County Bank service experience.

9. Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.

10. Regular and reliable attendance.

11. Other duties as assigned by the leadership team.

Skills

1. Excellent written and verbal communication skills.

2. Ability to multi-task in a fast-paced environment.

3. Business Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to draw and interpret graphs.

4. Foundational Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, etc.

5. Problem solving capabilities.

Education / Experience

1. High school diploma or equivalent.

2. Financial and/or customer service experience preferred.

3. Experience in Fiserv Navigator preferred.

Physical Requirements

1. Prolonged periods of sitting and/ or standing.

2. Mobility and usage of hands, arms, fingers, and legs for the purpose to walk, bend, kneel, stoop, crouch, grab, and grasp.

3. Ability to lift, push, pull and/or move up to 20 pounds.

4. Capability to hear within normal ranges, communicate verbally, and vision to see near and far along with peripheral and colored vision, depth perception, and the ability to adjust focus.

5. Repetitive motion of upper body required for extended use of computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment and Travel Requirements

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

1. Work in well-lit, ventilated and climate-controlled retail branch banking environment with routine office equipment; some equipment has moving mechanical parts.

2. Noise level in the work environment is moderate and typical for a retail banking environment.

3. Some travel is required depending on staffing needs at other branch locations.

Coffee County Bank Values

• We do business with integrity, honesty, and professionalism.
• We care about our clients and aim to give them the best service possible.
• We are committed to supporting and serving our local communities.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Vision insurance

Work Location: In person