Bank Teller

Job Overview:

The Teller position plays a pivotal role in delivering exceptional customer service while performing a range of banking activities. Responsible for handling customer inquiries, processing transactions, and cross-selling bank products, the Teller ensures positive customer experience and contributes to the bank's growth and success.

Key Responsibilities:

• Greeting customers warmly and professionally, creating a welcoming atmosphere in the bank branch
• Provide courteous and professional service to customers, addressing their inquiries and processing transactions efficiently and accurately
• Perform teller functions including processing deposits, withdrawals, loan payments, stop payments, and selling bank products, adhering to established procedures
• Open a variety of business and consumer accounts, assessing customer needs and recommending suitable account options
• Assist customers with account-related tasks such as account closures, check orders, and change of address requests
• Guide customers through setup process for Electronic Banking products such as Internet Banking, Cash Management, and ATM/Debit cards.
• Complete necessary documentation related to banking transactions and customer interactions.
• Resolve customer complaints and inquiries promptly and professionally, maintaining effective communication through phone or written correspondence
• Assist with ATM functions such as processing transactions, cash replenishment, and balancing
• Collaborate with team members to ensure efficient branch operations and exceptional customer service delivery

Requirements:

• High school diploma or equivalent
• Bachelor's degree in finance, business, or a related field preferred
• At least 2 years of experience in community banking or a related field preferred
• Knowledge of bank policies and procedures preferred
• Excellent interpersonal and communication skills
• Strong critical thinking skills and ability to make decisions in a fast-paced environment
• Compliance with all applicable laws and regulations, including those related to the financial industry
• Strong customer service skills with a focus on building positive relationships
• Must be comfortable with prolonged periods of desk work and computer use, as well as the ability to lift and carry up to 25 pounds for 100 feet.
• Versatile and adaptable, we seek a candidate adept at embracing new banking technologies to enhance the customer experience
• The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned.

Pay: $10.00 - $18.00 per hour

Work Location: In person