Bank Teller / Customer Service Representative

No Agencies Please

Candidates must have banking experience.

Customer Service Representative - Teller

Are you passionate about providing excellent customer service? We are looking for enthusiastic, customer service oriented candidates to be the face of Haven Savings Bank to our branch customers as a

As a Customer Service Representative and Teller at Haven Savings Bank, you will play a vital role in our customer's banking experience. You will champion our Service Excellence culture, assisting customers with product and service.
You will perform a wide variety of transactions including check cashing, opening accounts, transfers and withdrawals while adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

This position requires you to cover in either the Customer Service Representative and Teller positions.

Responsibilities:
As the first line of contact customers have with the bank, Customer Service Representatives and Tellers are expected to be courteous, friendly, and helpful. Consistently demonstrate Service Excellence behaviors in customer interactions and in customer survey feedback.

• Receive checking and savings deposits
• Answer basic customer inquiries regarding interest rates, service charges and account history
• Open new bank accounts according to laid down rules and guidelines
• Assist customers with transactional deposits and withdrawals
• As a Customer Service Representative, inform and suggest new banking products to customers
• Provide information to customers on their account status and account balances
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Consistently display mastery of teller transaction and balancing duties
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with
• Provide excellent customer service in a friendly and courteous manner at all times
• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through positive interactions
• Continuously update skill by participating in professional trainings

Preferred Qualifications:

• 3+ Years of Banking Customer Service and Teller banking environment
• High School Diploma, GED equivalent certification, or military experience
• Must be willing and able to float to Haven's other branches as needed.
• Excellent face-to-face and telephone communication skills

Work Hours

• Monday, Tuesday, Wednesday, Thursday, and Friday 8:45am – 4:00pm
• Saturdays: 8:45am – 1:00pm (Rotation among co-workers)

Compensation

· $42,000 - $50,000 per year base salary plus premium overtime for hours worked on Saturdays (approx. $5,000+ in overtime per year)

· 401(k) with a 6% match

· Health & Welfare and Ancillary benefits that start on the first of the month following date of hire

· Generous vacation, sick, and personal time

· Yearly increase and bonus

THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT AGREEMENT OR CONTRACT, IMPLIED OR OTHERWISE. HAVEN SAVINGS
BANK MAINTAINS “AT WILL” EMPLOYMENT.
This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Haven Savings Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

Haven Savings Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed
Forces of the United States.

Haven Savings Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Haven Savings Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Haven Savings Bank’s human resources department.

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) 6% Match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Prescription drug insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person