Bank @ Work RM

Job description:

• Research new business development opportunities to grow AAIB market share in Payroll Product and to increase the penetration Ratio from the payroll deals,
• Achieve the monthly acquisition target of live accounts assigned to the RM, approaching potential companies (NTB and Existing) to offer payroll Proposition
• Offer and negotiate new payroll deals and ensure obtaining all required documentation and ensure proper closure of the payroll deals
• Manage overall relationship with customer till the accounts become live and ensure complying with the pre-set criteria of the business acquisition defined by the payroll acquisition
• Follow up with the fulfilment team to complete all documents related to account opening for newly acquired payroll companies and ensure they comply with the bank’s regulations and procedures.
• Ensure that companies provide an accurate salaries scale for their employees in order to obtain the appropriate approval on payroll package.
• Responsible for the on-going management of relationship with the related payroll companies after sales through handling all enquiries promptly and conducting regular visits/ calls to ensure customer satisfaction and handle any issues that may arise.
• Ensure quality control on the output pertaining to customer acquisition and service delivery, applying a zero-tolerance policy towards fraud.
• Provide the Bank @ Work Head with regular performance reports and updates on the market reaction to AAIB payroll as well as competitor’s activities for possible enhancements.
• Handle customer complaints efficiently and raise the unsolved ones to Bank @ work Head to maintain customer satisfaction and loyalty.
• Provide proper training & follow up to the assigned employees from the company on the payroll system and run testing files before the company’s salary cycle.
• Monitor attrition of the existing portfolio in terms of company numbers, salary amounts & number of active employees, as well as ensure reporting the reasons behind the inactive accounts.

Qualifications:

• Bachelor's degree in accounting, finance, business or related field
• Minimum of 6 – 9 years of retail or financial services experience.

Skills:

• Excellent communication, negotiation & presentation skills.
• Very good command of English language.
• Excellent communication and relationship building skills
• Sales Oriented.
• Target & Service oriented.
• Good computer skills
• Projects a presentable and professional image.
• Ability to work under pressure