Banking Center Manager I

The Banking Center Manager I is responsible for the daily operations of the assigned banking center location(s), ensuring the achievement of all corporate goals, customer service standards, and full regulatory compliance. Works with assigned banking center personnel ensuring quality, trained, and motivated staff. Works with Banking Center Administration to market banking services and develop new business. Ensures all sales, production goals, budgets, customer service standards, security and regulatory requirements are met, as well as ensuring customer transactions are handled in an efficient, courteous, and timely manner.

Essential Duties and Responsibilities

• Meets all established goals/standards and works with Retail Banking Management to implement strategic initiatives in order to achieve loan and deposit growth and cross sales targets. Responsible for new business development within the assigned Banking Center(s). This duty is performed about 25% of the time.
• Works closely with subordinate staff evaluating their performance, developing their abilities, and improving their output, ensuring they meet established goals/standards. Is responsible for selection, placement, counseling, and salary administration of all staff in their area of responsibility. This duty is performed about 25% of the time.
• Ensures that customer service standards are met or exceeded and is responsible for the timely and accurate completion of all appropriate paperwork and customer follow-up. Ensures that all customer complaints or other issues are addressed in a timely and professional manner. This duty is performed about 20% of the time.
• Maintains an excellent working knowledge of and ensures the resolution of all daily operating problems. Reviews and approves all exceptions in accordance with established procedures. Maintains a strong working knowledge of and full compliance with all applicable policies, procedures and banking regulations/laws. This duty is performed about 20% of the time.
• Responsible for the security of the assigned Banking Center(s) and the staff's full compliance with all security procedures and policies, ensuring appropriate training is completed as required. This duty is performed about 10% of the time.
• Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
• Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• Some college or equivalent relevant work experience
• 3 years related experience and/or training
• 7 to 11 months related supervisory experience
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

License, Certification, and Registration Requirements

• A valid motor vehicle operator’s license and/or ability to travel to training sites and other banking center locations is required.
• Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
• Notary license preferred.

Physical Requirements