Banking Customer Service Executive

Contract Duration: 1 Month (Short-Term Contract)
Department: Customer Service / Operations

In sponsor visa preferred
Job Summary

We are looking for a Banking Customer Service Executive for a 1-month contract to handle customer service operations. This role is strictly non-sales and does not involve credit card sales or cross-selling. The executive will support customers by addressing banking-related queries and providing accurate information with a high level of professionalism.

Key Responsibilities

• Handle inbound customer queries related to banking services (accounts, transactions, services, and general inquiries)
• Provide accurate information and resolve customer issues within defined timelines
• Assist customers with basic banking procedures and service requests
• Maintain proper records of customer interactions and follow-ups
• Escalate complex issues to the relevant department when required
• Ensure compliance with banking policies, procedures, and confidentiality standards
• Deliver high-quality customer service and maintain customer satisfaction

Requirements & Qualifications

• Minimum qualification: Graduate / Undergraduate (as per company policy)
• Prior experience in banking or customer service is preferred
• Good communication skills (verbal and written)
• Basic knowledge of banking products and services
• Ability to handle customers professionally and patiently
• Willingness to work on a short-term (1 month) contract basis

Additional Details

• Role Type: Customer Service (Non-Sales)
• No sales targets or credit card selling involved
• Immediate joiners preferred

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month