Banquet Bartender - Shangri-La Resort + Golf Club

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

POSITION

Banquet Bartender

JOB DESCRIPTION

Set up, tend and breakdown banquet bars according to standard policies and procedures in a safe, efficient manner.

REPORTS TO

Banquet Manager

KEY RESPONSIBILITIES

• Check Banquet Event Orders to determine function, number of guests and type of bar (house, premium, cash, open, etc.)
• Set up portable bar in function area according to standard policies and procedures.
• Make and serve drinks to guests in a friendly, courteous and timely manner following established guidelines, policies and procedures regarding beverages and safety controls are prescribed by the company, the state and the hotel.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Remove all trash and liquor glasses from tables, tablecloths, trash and liquor from function area. Return bar to storeroom.
• Breakdown, clean bar thoroughly; wipe surface areas and empty water in portable bar. Return all equipment and supplies to proper area.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

QUALIFICATIONSSKILLS

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must have ABLE liquor license.
• Must be able to maintain professional status through interface with customers.
• Must be able to maintain a professional working relationship with management and co-workers.
• Must be able to work flexible schedules.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and servicewares.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, e.g., coffee maker.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

SafetySecurity:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 50lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

WORK ENVIRONMENT

Work is generally performed inside. Early mornings, holiday and/or weekend work are required. Extended hours and irregular shifts are required.

ADDITIONAL NOTES

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.