Banquet Captain - Atlantic Oceanside Hotel and Event Center

Serve Elegance in Hospitality at Atlantic Oceanside Hotel!

Ready for an exhilarating career at the scenic Atlantic Oceanside Hotel and Events Center in Bar Harbor, Maine? We're on the lookout for a dedicated Banquet Captain to play a central role in orchestrating unforgettable events and elevating our guests' experience.

As a Banquet Captain, you will showcase your expertise in banquet service, ensuring seamless coordination during events at our picturesque venue. Lead and inspire the banquet service team, setting the standard for service quality and attention to detail. Craft an exceptional atmosphere for our guests, ensuring each event is a memorable affair. Transition smoothly between different banquet roles, ensuring consistency and excellence in event operations.

If you thrive in a fast-paced environment, enjoy creating magical guest experiences, and love working with a passionate team, this is the perfect opportunity for you!

We are a family-owned independent hotel company passionate about creating the best company culture. We have been recognized as one of the Best Places to Work in Maine and as an Inclusive Workplace since 2022.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

Your schedule will be 32 to 40 hours a week. Weekends, nights, and holidays are a must. The starting wage is $25 an hour, with the potential for $30 an hour for the right candidate.

Please note: The listed hourly rate of $25–$30 applies only to hours worked during events. Hours worked outside of events, including supporting the Food & Beverage departments or other hotel operations, will be paid at the standard hourly rate for those duties.

Why you want to work with us:

• Work in the serene ambiance of Bar Harbor, offering a peaceful retreat for both guests and team members.
  
• Join a collaborative team that values teamwork and ensures your success in this essential role.
• Explore opportunities for career advancement within our expanding hotel family.

What you may not know is that we also have amazing benefits and perks:

• PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
• Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
• Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
• 401(k) plan: Up to a 4% match.
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
• Core Values Program: Earn points for branded swag.
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
• Short-Term Disability: Provided at no cost.
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free and confidential counseling services.
• Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: An annual celebration recognizing YOU!
• Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.

Here are some more details:

Job Duties:

• Greeting guests as they arrive to the event and directing them to the right table or seat
• Making sure guests are comfortable by answering questions, taking their orders, ensuring special requests and instructions are relayed to the kitchen and bar, and serving the food and beverages
• Circle around the event with trays of appetizers and beverages easily accessible to the guests
• Pointing guests in the right direction for necessary services and features of the event
• Giving tours of the event location to guests so they are comfortable with the environment
• Supporting other staff members who may need help in order to maintain guest satisfaction
• Keeping guests and staff members safe by following safety and quality regulations

Job Responsibilities:

• Previous experience as a server is preferred
• Needs to meet state minimum age requirements (if alcohol will be served)
• Courteous, professional, and attentive to guests of the events
• Must be able to meet the physical demands of the job: stand for long periods of time, climb stairs, carry heavy objects
• Excellent interpersonal, communication and customer service skills
• Work as part of a team to maintain guest satisfaction
• Follow instructions provided for each specific event
• Flexibility to work early mornings, late nights, weekends and holidays
• CPR training would be beneficial for this position

Physical Demands

• Prolonged periods of standing and walking around the property depending on where the events are being held.
• Must be able to lift up to 30 pounds at times.
• Must be able to work early mornings, late nights and unpredictable hours, including weekends and holidays.

Required Education and Experience

• No specific education required.
• 2 years of server experience

Performance Measurement:
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.

If you have a passion for banquet service, leadership skills, and a commitment to delivering extraordinary guest experiences, we invite you to be a key player in our hospitality story! Apply Now and Lead the Way to Unforgettable Events!