Banquet Set-Up

Job Title: Conference/Banquet Set-up Staff

Reports To: Conference Supervisor & Conference Night Supervisor

Position Information: This is a tipped position. Gratuity collected on events is pooled and divided between staff and paid every two weeks with standard payroll.

Specific Duties:

Customer Service

• Greets clients prior to the onset of functions
• Reviews all audio visual needs and setup of the meeting rooms, handling changes as needed
• Checks with customers periodically during events and responds to any additional requests.
• Respond in a courteous manner to guest questions, complaints or requests. Be sure to follow up with the guest to ensure satisfaction. Report unusual situations to a Supervisor or Manager.
• Preparing and serving coffee breaks in a timely and professional manner including refreshing water, clearing dirty break dishes and emptying garbage during meeting breaks

Conference areas

• Cleanup and breakdown of sets in a safe manner after completion of functions
• Clean countertops and fronts of cabinets
• Vacuum and spot clean carpets. Shampoo carpets when scheduled
• Empty all trash cans , replace with fresh bags and wipe exteriors of cans

Work and Storage areas

• Only use equipment (Mangle, stage, dance floor, LCDs and audio, dish machine etc.) when training has been provided
• Maintain workspaces and equipment plus secure all technical equipment in protected areas
• Lock down Conference rooms, Kitchen and back work areas when scheduled
• Report all Maintenance issues to a Supervisor or Manager

Kitchen

• Clean Hotel break dishes and cooking items
• Put dishes away and shut down dish machine properly
• Rinse coffee pots, wipe counters and clean carts in preparation for the next day

Organizational

• Report all found items and fill out Lost and Found tag. Important items immediately go to the front desk to be secured (wallet, credit card, laptop, camera, LCD, etc.)
• Responsible for accurate billing at the end of the day when scheduled.
• Willingness to take additional assignments as requested.
• Always wear appropriate uniform as prescribed by company policy and maintain personal cleanliness.

Qualifications

Formal education qualifications are not generally needed, however, applicants should be able to read and understand written and verbal instructions. Training usually takes place on the job. May need to take training classes according to Best Western standards.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Work Location: In person