Banquets & Events Coordinator

Responsibilities

• Assist in controlling and analyzing quality levels of products and service, Guest satisfaction, merchandising and marketing.
• Handle all incoming and outgoing food and beverage correspondence including guest's feedback promptly and accurately
• Administer all mail going in and out of the F&B Admin office
• Assist in the F&B planning process, communication and potential documentation/records management.
• Ensure the smooth and efficient running of the Food & Beverage Department by ensuring that coordination, administration, communication functions and duties of the department
• Manage guest queries in a timely and efficient manner
• Ensure compliance of brand standards and policies
• Supervise small events as required
• Establish and maintain effective Employee relations
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department Employees
• Attend and contribute to weekly Food & Beverage Departmental meetings
• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters

Skills Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with a maximum of one-year experience in a similar role. You must also have fluency in both written and spoken English/French and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.