Bar Captain

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Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are excited to introduce you to a luxurious and unique urban resort -Melia Desert Palm, a proud member of The Melia Collection. The resort is afive-star boutique property, offering a wide range of one, two, and three-bedroomvillas, each featuring an intimate andcompletely private pool, which is highly sought after, especially amongst theGCC clientele.Additionally, you can stay in our beautifully curatedsuites with a view of the greenery. What makes this resort stand out is itsequestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, andover 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at theSamana Spa, or the wellness classes offered in ourlarge recreation center. And when it comes to dining, you will be spoilt for choice withthree delightful restaurantsto choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up thetranquilityof the lush estate while enjoying spectacularviewsof the dramaticDubai skyline.

AtMelia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world.

• Must have at least 2-4 years' of relevant experience preferably in a supervisory role such as Bar Captain or Team Leader.
• High School Degree or Equivalent
• Strong technical knowledge
• Professional appearance
• Ability to tackle a variety of problems
• High level of organization

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

Please note that this is not an exhaustive list of everything that needs to be done. MELIA DESERTPALM employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all outlets.
• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-sellingskills whenever possible to maximize revenues.
• Prepare food and beverages requested by guests.
• Adhere to established pouring standards and drinkrecipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guestsatisfaction.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service at the guest should cease; notify management of incidents involving excessive alcoholconsumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre andpost-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation
• Train, maintain and enforce MELIA DESERT PALM RESORT & HOTEL Service Standards
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans,reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problemsthat may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Manage an effective repair and maintenance program through the use of work orders,inspections, etc.
• Assist any colleague in his/her job performance, when required, to ensure guest satisfaction.Assist in implementing an effective training program.
• Encourage problem solving by colleagues through proper training and empowerment, to ensureguest satisfaction.
• Identify and recommend incentive programs, new ideas, and methods of operation
• Ensure the security of monies, credit and financial transactions
• Order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficientmanner
• Minimize waste and breakage of glassware and supplies. Inventory of unused liquor andbeverages.
• Schedule employees to ensure proper coverage.
• Communicate and enforce policies andprocedures
• Monitor performance and recommend disciplinary or other human resources-related actions inaccordance with company rules and policies.
• Ensure all colleagues are properly trained, and certified as required, and have the tools andequipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination withother departments.
• Take part in the briefings held at the beginning of each shift to receive information on colleagueabsences, VIPs, groups, events, general comments and to exchange opinions.
• Offer a consistently warm, professional welcome and farewell to guests and clients on theirarrival at and departure from the catering area, maintaining impeccable posture andpresentation at all times.
• Greet clients politely and tell them one's name, informing them that you will be in charge ofserving them.
• Take orders accurately, checking requests with clients to prevent confusion. Offerspecialities, wine service and make drink suggestions to increase sales.
• Attend departmental meetings and participate in training programmes for the role on anongoing basis.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
• Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures
• Perform other duties as assigned.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application " page.

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