Barista & Client Hospitality Associate

Unity Fitness + Birdies

Position Overview

We are hiring Barista & Client Hospitality Associate to serve as the welcoming face of Birdies Cafe (along with Unity Fitness and Birdies) with a strong focus on delivering an exceptional coffee, smoothie, and beverage experience.

This role blends high-end hospitality and barista service with front-of-house client support. You will operate our Smoothie Bar (including coffee and beer offerings), while also assisting Unity members and Birdies guests with general needs, reservations, and day-to-day front desk support.

This is not a passive front desk position. We are in the early stages of building our coffee program, and this role will play a part in helping shape drink quality, workflow, and overall experience. The right candidate would be someone who takes pride in crafting quality drinks, creating a great atmosphere, and delivering a professional, elevated experience with every interaction.

Key Responsibilities

Required Experience (Non-Negotiable)

• Previous barista or coffee shop experience
• Strong understanding of basic espresso drink preparation, milk steaming, and workflow in a service environment
• Interest in helping develop and refine our coffee program (menu, workflow, consistency, and overall experience)

Barista & Beverage Service (Primary Focus)

• Prepare and serve high-quality coffee, smoothies, and beer/wine with consistency and attention to detail
• Create a welcoming, energetic bar atmosphere that enhances the overall client experience
• Maintain cleanliness, organization, and presentation of the bar area at all times
• Manage workflow efficiently during busy periods while maintaining quality and professionalism
• Handle transactions accurately and responsibly
• Follow all food, beverage, and alcohol service standards

Client Experience & Front of House

• Greet and assist Unity members and Birdies guests with a warm, polished presence
• Answer phone calls and assist with general questions or direct appropriately
• Support appointment scheduling and basic member services as needed
• Assist Birdies guests with golf simulator reservations and general questions

Daily Operations & Initiative

• Take ownership of light operational tasks during downtime (restocking, prep, organization, cleaning)
• Stay proactive—always looking for ways to improve the client experience
• Prioritize effectively while always serving the client in front of you first
• Problem-solve independently while knowing when to ask for guidance

What We’re Looking For

Must-Haves

• Strong customer service skills with a warm, confident, and professional presence
• Ability to work efficiently in a fast-paced, service-oriented environment
• High attention to detail and pride in quality (especially in beverage preparation)
• Self-motivated and comfortable working independently
• Organized and able to manage multiple responsibilities at once
• Reliable and consistent
• Interest in creating a high-end client experience—not just completing tasks
• Must be 21+ years of age

Culture & Environment

• Fun, upbeat atmosphere without sacrificing professionalism
• High standards for presentation, communication, and service
• Team-oriented environment with independence in your role
• A space where hospitality, energy, and attention to detail matter

Position Details

• Part-time position
• Multiple openings available
• Variety of shifts available but will include weekend rotation
• Reports directly to ownership

Who This Role Is Not For

• Someone looking for a slow or passive front desk job
• Someone who does not enjoy working in a service/bar environment
• Someone who waits to be told what to do
• Someone who struggles to maintain professionalism in a client-facing role

Pay: From $15.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Do you currently have (or are willing/able to obtain within 10 days of start of employment) some form alcohol training certification recognized by the state of WI?

Work Location: In person