Barista / Customer Service

Job Summary
The Barista / Customer Service Representative is responsible for preparing beverages and desserts, providing excellent customer service, handling orders and payments, and ensuring a clean and welcoming store environment.

Key Responsibilities

• Greet customers warmly and assist with menu selections.
• Take customer orders accurately and process payments.
• Prepare and serve coffee, beverages, milkshakes, and desserts according to Sugarmoo standards.
• Ensure product quality and presentation meet company standards.
• Maintain cleanliness of the workstation, equipment, and customer areas.
• Restock ingredients, packaging, and supplies as needed.
• Handle customer inquiries, feedback, and complaints professionally.
• Follow food safety, hygiene, and health regulations.
• Assist with inventory checks and stock management.
• Work collaboratively with team members to ensure smooth daily operations.

Requirements

• Previous experience in a café, restaurant, dessert shop, or customer service role is preferred.
• Basic knowledge of coffee preparation and food handling practices.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Positive attitude and customer-focused approach.
• Flexibility to work shifts, weekends, and public holidays.
• Good English communication skills; Arabic is an advantage.

Skills

• Customer Service
• Cash Handling and POS Operation
• Beverage Preparation
• Food Safety and Hygiene
• Teamwork
• Time Management
• Attention to Detail

Pay: From AED3,000.00 per month

Experience:

• Barista: 2 years (Required)

Work Location: In person