Bartender

Title: Bartender

Reports to: General Manager, and Bar and Service Manager

Bartenders are responsible for executing daily events and bar prep, maintaining an in-depth knowledge of our spirit/wine/beer and food menus, and coordinating a seamless dining experience with the entire team. Bartenders also uphold the basic tenets of our values through a love of hospitality conveyed through positive communication, professionalism, and guest experiences.

PEOPLE

• Uphold an exceptional culture by embodying the mission & values of Big Cat through hospitality and teamwork.
• Motivate and engage each other through fair treatment, creating a positive atmosphere, and instilling pride.
• Attend regular staff meetings to obtain new policy and procedure information, and to receive feedback and education.

SERVICE

• Keep up to date with service notes and any special events pertinent to the day.
• Celebrate positive feedback from colleagues, guests, and diners.
• Keep open lines of communication with the host, service staff, and kitchen to ensure a successful service.
• Maintain a professional appearance that aligns with the Big Cat image.
• Maintain bar cleanliness during service and run-through cleaning procedures during the opening and closing of the bar.
• Operate POS systems, Toast, to process orders and handle cash transactions.
• Assist in bar preparation and break down (i.e., batching, juicing, garnish preparation, restocking)
• Attend staff educational trainings to maintain wine/cocktail menu knowledge. We will be offering a more extensive selection of BTB/BTG wines and specialty cocktails.
• Children are a big part of the surrounding community, and maintaining a positive, kid-friendly attitude during service is a key goal of our hospitality experience.
• Execute bar service in an attentive and anticipatory manner by focusing on the smaller details, such as allergens, water refills, and regular check-ins on food and drink orders to ensure guest needs and requests are met.
• Possess extensive menu knowledge through daily line-ups, noting food/drink presentation, allergens, ingredients, and preparation to make recommendations or substitutions.

HEALTH, SAFETY & PROTOCOLS

• Minimize risk, ensuring compliance with legislation, company policies and procedures, food safety, responsible service of alcohol, and employment legislation
• Ensure a safe and positive working environment at all times
• De-escalate complaints with a hospitable attitude, but if complaints escalate, seek General Manager, or Bar and Service Manager to de-escalate or act as a mediator if necessary
• Adhere to SOPs to maintain a safe and healthy restaurant

INTANGIBLES

• Have an awareness and sense of what is on the horizon for the company and anticipate changes or trends that can assist in leading to a successful venture. Stay abreast of general trends in the food and beverage industry at large and work to find the proper sources for new products as we evolve
• Recognize strategies that are working for other successful businesses and bring them to the attention of ownership.

Pay: $25.00 - $35.00 per hour

Benefits:

• Paid training

Work Location: In person