Bartender

JOB SUMMARY

The bartenders of Factory 52 have a lot of ground to cover, whether it be working at the cocktail bar at the heart of the food hall, According to Hoyle or manning the various popup bars located throughout the Factory 52 campus. You should be knowledgeable, well versed in all things spirited, with the personality to match.

SALARY & EXPECTED HOURS

The base pay for this position will be $10 an hour plus any tips earned during your shift. Any staff working on average 32 hours a week consistently will have access to a robust benefits package including health insurance, vision and dental, as well as a reasonable work/life balance. The anticipated workload is not to exceed 40 hours per week.

KEY SKILLS

• Emotional Intelligence - your ability to be aware of and control your emotions, to read other people, and to resolve conflict with calmness, empathy, and dignity
• Proactive Problem Solving - you anticipate problems before they happen, and address small problems before they become big ones
• Exceptional Customer Engagement - you will be welcoming new customers on a daily basis. You are seen as a main source of information to an unknown space, guiding, informing and serving the customers is top priority
• Communication - you understand that good communication requires listening as well as speaking, and that the success of a complex operation depends on everyone understanding and executing their role
• Mentoring and Motivating - you have a deep understanding of the restaurant and bar business, and you enjoy finding other people’s potential and guiding them to their success

REQUIREMENTS AND SKILLS

• Enlightened Hospitality - taking care of each other, our guests, our community, our suppliers, and our stakeholders
• Uphold the Core Values - ensure that all team members and guests are treated with respect and dignity and that the actions of operation are consistent with our values
• Customer Service - ensure a high level of service, proactively meet and get feedback from guests, handle complaints with grace and a meaningful response
• Conscientious - consistently keep an eye towards security and safety of the customers and tenants, and to communicate learned best practices, ensuring the Gatherall operating principles are followed and adhered to by all staff

KEY RESPONSIBILITIES

• Ability to take and deliver a customers order promptly and with ease
• Keep bar area clean and inviting
• Maintain inventory levels in and around the bar
• Direct guests to the reception area or the appropriate seating areas
• Bus and clean and bartop and tables left from previous guests
• Open and/or close the bar to the Factory 52 standards
• Comply with health and safety regulations
• Proper execution of menu items, not only by yourself but accompanying staff
• Maintain a level of cleanliness and organizational detail throughout the workplace to Factory 52 standards.
• Monitor guest perception and satisfaction.
• Keep up to date on all new products, menu items or happenings within the Factory 52 space
• Daily prep to meet pars for the current menu
• Restocking coolers to maintain inventory

SPECIFIC EXPECATIONS

HOURS

• Work approximately 20-30 hours a week (subject to change based on projects).
• Work bar shifts (2-3/week) plus help pick up and train when necessary.
• Willing to grow into more potential hours as we grow the hall.
• Track all hours on POS

PREP

• Setup each shift for success in regards to daily prep guidelines
• Restocking of package products to maintain inventory
• Communicating upcoming potential shortfalls

TRAINING

• Bartending an international food hall means constantly learning and growing your palate, participation in individual and group educations is required
• Participation in seasonal menu changes
• Constant communication in regards to unique ideas and concepts to explore

MARKETING

• You are an ambassador for Factory 52, and Norwood, OH and have a respect for the hospitality industry as a whole
• Promotion of not only yourself, but fellow tenants on social media
• Knowledgeable about all of the campus events, and can speak towards their execution and potential growth

ABOUT Factory 52

Modeled after some of the country’s most beloved food and dining destinations, the new Factory 52 mixed-use community currently underway. Housed in the 120-year old former campus for the US Playing Card Company, like much of Norwood, Factory 52 embodies the past and present. It is a place for gathering, celebrating and exploring what is known and loved by the Southern Ohio region. Factory 52 is a curated community of celebrated local and regional culinary concepts and rising chefs each recognized for their individuality, creativity and talent. An attractive mix of cuisines suited to excite appetites at all hours, guests will be delighted by the mix of familiar favorites and first-to-market menus alike.

OUR VALUES & GUIDING PRINCIPLES

We are committed to being a business that gives back to the community, fosters diversity and inclusion, represents and requires equality, and lives out our values on a daily basis, treating all team members with dignity and respect. We value people over product, being kind, being curious, and working smart. We exist to create profitable experiences for people to enjoy.

Our guiding principles shape the business we have created, the people we hire and the work we do every day. We believe in the dignity of a living wage, access to health benefits, and paid leave for all team members. We believe that no one individual within our company is more valuable or deserving than another. We believe in getting ahead and giving back. We are committed to developing and delivering the best products, services, and experiences possible, and we expect that every person who joins our team becomes a part of our team.

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Ability to Commute:

• Norwood, OH 45212 (Required)

Work Location: In person