Bartender - Holiday Inn & Candlewood Suites Roanoke Airport

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance.

The Bartender plays a key role in guest satisfaction scores by creating a welcoming atmosphere and ensuring consistent execution of service standards aligned with both Holiday Inn and Candlewood Suites brand expectations.

• Provide prompt, courteous, and personalized service to all guests


• Create a welcoming and engaging bar environment that encourages repeat business


• Anticipate guest needs and resolve concerns in real time


• Drive positive guest feedback, with a focus on achieving high satisfaction scores

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and standards


• Maintain consistency in drink quality, presentation, and portion control


• Verify guest identification to ensure compliance with alcohol service laws


• Monitor guest consumption and ensure responsible alcohol service at all times

• Accurately process orders and payments using POS systems


• Upsell premium beverages, specials, and food offerings to maximize revenue


• Maintain cleanliness, organization, and proper stocking of bar area


• Support inventory control by tracking usage and minimizing waste

• Follow all local, state, and company alcohol service regulations


• Adhere to IHG brand standards and property service expectations


• Maintain cleanliness and sanitation in accordance with health department guidelines


• Participate in required training, including safety and service standards

• Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service


• Communicate effectively regarding guest needs, group business, and special events


• Support hotel initiatives, including promotions and group functions

• Previous bartending or Food & Beverage experience preferred


• Strong interpersonal and communication skills


• Ability to work in a fast-paced environment while maintaining attention to detail


• Basic math and cash handling skills


• Must meet minimum age requirements for alcohol service

• Ability to stand for extended periods


• Ability to lift up to 25 lbs


• Frequent reaching, bending, and movement behind the bar

• Evening, weekend, and holiday availability required


• Fast-paced hospitality environment with direct guest interaction

• Consistently deliver high-quality guest experiences


• Maintain compliance with all operational and brand standards


• Contribute to positive guest satisfaction scores and F&B revenue growth


• Demonstrate professionalism, reliability, and strong teamwork

This role is critical to the overall guest experience and perception of the hotel’s Food & Beverage offering. The Bartender is expected to represent the property with professionalism and uphold service standards that align with both Holiday Inn and Candlewood Suites brand expectations.