BBCRM Business Analyst

Job description for Staff Business Analyst, CRM

Business Analysts (BAs) play a crucial role in bridging the gap between the needs of non-profit organizations and technical solutions that meet those needs. This position is for the Blackbaud CRM team at Blackbaud, which serves large/enterprise scale non-profits/NGOs.

Responsibilities

• Gather user requirements and then document and analyze them

• Write functional specifications documents to guide custom development work

• Facilitation of as-is and to-be business process discussions with customer subject matter experts

• Translation of business processes and requirements into business process flow documentation, solution design

• Perform Blackbaud CRM system configurations

• Help define test cases and validate that Blackbaud CRM meets the organization’s requirements

• Conduct quality control tests for both standard and custom functionality

• Assist senior Business Analysts as part of services engagements

• Learn the Blackbaud CRM platform and become expert in its features and functionality

• Write documentation for internal and client consumption

Qualifications

• Knowledge and understanding of enterprise CRM systems, e.g. MS Dynamics, Salesforce, Blackbaud CRM, etc.

• At least 2 years of full-time professional experience, as in 2 years post college.

• Experience writing business requirements and functional spec docs

• Excellent client-facing skills and experience, including good written and spoken English

• Must be self-motivated and able to learn and work independently

• Knowledge of, or work experience with non-profit organizations a plus

• Ability to multitask on concurrent projects, and deliver work on time and under budget

• Ability to work on US business hours