BDC Agent / Call Center Representative

Description:

Performance Toyota Fairfield is on the hunt for dedicated, friendly, enthusiastic, and career-oriented professionals to hold the title of BDC Agent, also known as Call Center Representative. We are proud to be a 15-time recipient of the prestigious President’s Award, highlighting our commitment to exceptional customer service and operational excellence. We strive to create a welcoming environment for our customers and employees alike, making us a leader in the automotive industry.

Compensation and Hours:

• $15.00 Per Hr. + Commission!
• Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends)
• 40-hour work schedule
• Bi-lingual Is a Plus But Not Required

As a Business Development Center (BDC) Agent, where you're at the forefront of delivering exceptional customer service! As the first point of contact for our valued customers, you'll have the exciting opportunity to create positive and unforgettable experiences. Dive into a variety of engaging responsibilities, from responding to customer inquiries and scheduling appointments to following up on leads and enhancing customer satisfaction and loyalty. Get ready to make a real impact and be part of a vibrant community!

What We Offer:

• Paid time off
• 401k retirement plans With Generous Company Match!!
• Medical insurance
• HSA and/or FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Generous employee discounts on vehicles, parts, and services

Requirements:

Responsibilities:

• Serve as the primary contact for customers via phone, email, and chat, providing assistance and information.
• Engage potential customers and convert inquiries into appointments for sales and service teams.
• Maintain knowledge of inventory and services to effectively answer customer questions.
• Follow up on leads and nurture customer relationships to drive future sales.
• Document customer interactions in our CRM for accurate reporting and follow-up.
• Collaborate with team members to achieve departmental goals and foster a positive team environment.

Qualifications:

• High school diploma or equivalent; additional education or experience in customer service is preferred.
• Excellent communication skills, both verbal and written, with a strong ability to connect with customers.
• Detail-oriented with strong organizational skills to manage multiple inquiries simultaneously.
• Proficient in using computer systems and software applications.
• A team player who is motivated and eager to learn in a fast-paced environment.
• Possess a driver's license that has a driving record allowing you to drive cutomers and company vehicles.
• Performance Toyota Fairfield is a druG free workplace.

If you are passionate about providing top-notch customer service and are excited to be part of a team that consistently achieves high standards, apply today to join Performance Toyota Fairfield as a BDC Agent! Together, we can continue to set the bar for excellence in the automotive industry.