BDC Manager-Automotive

Job Description

​Are you a high-performing BDC rep who is ready to step into leadership, or an experienced BDC Manager who misses the thrill of closing leads yourself? We are seeking a Working BDC Manager to lead, organize, and elevate our Business Development Center.

​This is not a "sit in the office and look at spreadsheets" role. You will be a player-coach—responsible for managing the department, coaching a small team, and rolling up your sleeves to handle your own share of fresh internet leads and inbound calls. If you know the CDJR brand, understand CRM workflows, and know how to turn a "What's your best price?" email into an appointment on the showroom floor, we want you.

​Key Responsibilities

• ​Lead by Example: Personally handle a portfolio of digital leads and inbound calls, maintaining top-tier conversion rates.
• ​Team Leadership: Train, mentor, and motivate another BDC representative to hit daily outbound call, email, and text targets.
• ​CRM Mastery: Ensure 100% data integrity in our CRM (Elead]). Optimize processes, follow-up templates, and campaign schedules.
• ​Appointment Management: Oversee the scheduling and confirmation process to minimize no-shows and maximize showroom traffic.
• ​Desk Collaboration: Work closely with Sales Managers and the F&I department to ensure smooth hand-offs from the BDC to the showroom.
• ​Performance Tracking: Monitor daily, weekly, and monthly KPIs (response time, appointment set rate, show rate) and report directly to the General Manager.

​Qualifications & Requirements

• ​Experience: Minimum 2–3 years of automotive BDC experience.
• ​Leadership Skills: Proven track record of coaching others or a strong desire to transition from Top Producer to Supervisor.
• ​Tech-Savvy: Deep familiarity with automotive CRMs (Elead, etc.]), inventory management tools, and digital retailing platforms.
• ​Communication: Exceptional phone etiquette, active listening skills, and the ability to write professional, compelling emails/texts.
• ​Grilt & Drive: A resilient attitude that thrives in a fast-paced environment and isn't afraid of high-volume outbound activity.

​What We Offer

• ​Competitive payplan.
• ​Full benefits package (Medical, Dental, Vision, 401k).
• ​Paid time off and vacation.
• ​A supportive, high-energy management team and a massive inventory to sell from.
• ​Clear pathways for career advancement into upper dealership management.

​To Apply

​If you are a process-driven closer who can lead a team while still dominating the boards, apply today with your resume and a brief summary of your recent BDC achievements (e.g., average monthly appointments set/shown) or come in to the dealership to interview with the General Manager.

All inquires will be kept strictly confidential .

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Experience:

• BDC manager : 1 year (Required)

Work Location: In person