Find The RightJob.

Be the Boss of the Board – Lead Dispatcher & CSR Role Open at Fast-Growing All Pro!

Are you a master multitasker who thrives in a fast-paced environment and loves turning stressed customers into raving fans?

Join as our Lead Dispatcher / Customer Service Representative (CSR) and play a critical role in keeping our operations running smoothly while delivering exceptional service every single day.

About All Pro Heating, Air and Plumbing LLC

We’re a rapidly growing HVAC and plumbing company dedicated to restoring comfort to homes and businesses with premium solutions. Our mission is simple: do what’s right for the customer, every time.

We live by our powerful core values:
Own It – We take full responsibility for our actions and results
Say It – We communicate openly, honestly, and directly
Bring It – We show up with energy, effort, and a winning attitude every day
Care About It – We genuinely care about our customers, our team, and our work
Fix It – We solve problems quickly and don’t make excuses.

What You’ll Do – Key Responsibilities

Lead and mentor the dispatch/CSR team, setting the standard for excellence in customer service and scheduling
Efficiently dispatch technicians for service calls, installations, and emergencies while optimizing routes and minimizing downtime
Handle inbound customer calls with professionalism, empathy, and speed — turning every interaction into a positive experience
Accurately schedule appointments, manage the service board, and communicate job status clearly to customers and the team
Build strong relationships with customers, technicians, and vendors to ensure smooth operations and high satisfaction
Monitor technician availability, job progress, and parts needs to keep everything running like clockwork
Resolve customer concerns quickly and professionally, escalating when necessary while maintaining a calm, solutions-focused attitude
Maintain accurate records in the service software, update job notes, and generate reports as needed
Support the Service Manager with daily operations, reporting, and continuous improvement initiatives
Train and develop new dispatch/CSR team members to uphold our high standards

What We’re Looking For

Proven experience as a Dispatcher, CSR, or in a lead customer service role (HVAC/plumbing industry experience is a big plus)
Natural leader who can motivate and coach a team while staying organized under pressure
Exceptional communication skills — friendly, clear, professional, and empathetic on the phone and in writing
Strong multitasking and problem-solving abilities in a high-volume, fast-paced environment
Tech-savvy with proficiency in service management software, MS Office, Google Suite, and phone systems
High attention to detail and pride in accuracy
Positive, can-do attitude with a genuine desire to help people
Ability to remain calm and solutions-oriented during busy or stressful situations

Requirements

High School Diploma or GED required
Minimum 3 years of dispatching or high-volume customer service experience
Previous leadership or team lead experience preferred
Valid driver’s license and clean driving record
Available to work a flexible schedule, including some Saturdays and on-call rotation as needed

Physical & Work Environment

This is primarily an office-based role with prolonged periods of sitting, computer use, and phone work. You may occasionally assist with light warehouse or field tasks. Reasonable accommodations are available for individuals with disabilities.

Ready to be the calm, confident voice that keeps our customers happy and our technicians moving?

If you’re organized, energetic, and passionate about great service, we want you on our team!

Apply today and help us continue delivering comfort — one call at a time.

Pay: $24.54 - $32.00 per hour

Benefits: