Beauty Salon Supervisor

• Store in-charge in the absence of the store manager.
• Promote excellent customer service to promote a positive customer orientation and ensure efficient, quality service in the store.
• Ensure the customer greeting, introduction and send off are done as per the company guidelines and procedures.
• Makes eye contact, smiles and projects a positive attitude to the customer.
• Promptly and effectively resolves customer complaints using the recommended process and focusing on customer satisfaction; maintains all records regarding complaints and redos.
• Ensure salon cleanliness, wait times, service and convenience.
• Ensure that the front desk does proper use of the telephone and communicates effectively and every call is turned in to booking.
• Assist the Store manager in Retail and Spa Inventory and able to manage it in the absence of the Store manager.
• Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.
• Ensure that the Front desk books the clients entering appropriate information into the POS in order to be able to get necessary reports from computer system.
• Oversee the cashiering and ensuring that everything is in order as per the company’s accounting procedures-take payments, enter amounts into computer, and balance accounts at end of each shift.
• Answer a variety of questions from guests, and handle routine problems
• Ensure retail sales are enhanced and up to the target of the store.
• Carry out supervisory responsibilities in accordance with policies and procedures-training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Handle emergencies that arise when on duty alone in the absence of the Store manager, notifying appropriate personnel.
• In charge of the store keys always update the key inventory.
• Perform other duties as assigned.

Job Type: Full-time