Behavioral Health Admissions Coordinator - Virtual

Admissions Coordinator
Full-Time | Remote
Supporting Davie, FL Operations
11:00 AM – 7:00 PM (Monday–Friday)

Must-Have Qualifications

2+ years in admissions, client care, call center, or sales (required)

Ability to manage high-volume calls (60–80/day)

Strong customer service + sales skills (guiding conversations, handling objections)

Calm and effective in crisis or emotionally charged situations

Tech-savvy (CRM/EMR, Microsoft Office)

High responsiveness, follow-through, and accountability

The Role

Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health—requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments.

What You'll Do

Handle inbound calls, emails, and inquiries as the first point of contact

Manage 60–80 calls/day with professionalism and efficiency

Guide clients and families through admissions conversations

Navigate crisis and emotionally sensitive situations

Coordinate next steps (assessments, tours, admissions)

Document all activity in CRM/EMR systems

Collaborate with clinical and operations teams

Preferred

Spanish-speaking

Behavioral health or local market familiarity

Interest in growth within admissions/outreach

About Us

PRC provides individualized substance use treatment for adults.
AWA supports adolescents and families through PHP/IOP mental health care.

We meet people where they are—and help them move forward.