Behavioral Health Transport Specialist

The Behavioral Health Transport Specialist (TPES) is responsible for safely transporting patients to and from the facility while providing a supportive, professional, and recovery‑focused experience. This role serves as both a transportation driver and a frontline engagement support staff member, ensuring patients feel welcomed, respected, and secure throughout the transportation process. The Transportation Engagement Specialist plays a key role in reinforcing program expectations, maintaining boundaries, and creating a positive, therapeutic environment from the moment patients enter the vehicle.

Transportation & Safety

• Provide safe, timely transportation for patients to and from assigned destinations, including the facility, appointments, legal obligations, community resources, and approved outings.
• Operate agency vehicles in compliance with state laws, company policies, and safety standards.
• Conduct pre‑trip and post‑trip inspections; document mileage, safety concerns, and maintenance needs.
• Ensure all passengers use seatbelts and follow safety guidelines at all times.
• Report any incidents, delays, hazards, or behavioral concerns immediately to supervisory staff.

Patient Engagement & Support

• Provide calm, professional support to patients during transportation, helping maintain a positive and therapeutic tone.
• Model appropriate boundaries, communication, and emotional regulation.
• Assist patients entering or exiting the vehicle when needed, while upholding safety and dignity.
• Reinforce facility rules, expectations, and behavioral guidelines during transport.
• Communicate respectfully and clearly with individuals who may be anxious, frustrated, or experiencing withdrawal or emotional distress.

Communication & Documentation

• Maintain accurate logs of transports, mileage, patient counts, and any incidents or concerns observed.
• Relay time‑sensitive information to nursing, admissions, PES staff, and leadership.
• Submit written incident reports when required, ensuring professional and objective documentation.
• Communicate route changes, delays, or patient‑related concerns promptly.

Professional Conduct & Boundary Management

• Maintain strict professional boundaries with all patients at all times.
• Avoid personal conversations, favoritism, or any behavior that may appear overly familiar.
• Ensure confidentiality of patient health information in accordance with HIPAA.
• Demonstrate reliability, integrity, and adherence to all company policies and ethical standards.

Team Collaboration

• Coordinate with PES staff, nursing, case management, and admissions to ensure smooth transportation flow.
• Participate in team meetings and trainings as requested.
• Support the overall operations of the facility when transportation duties are not active (optional based on employer needs).

We appreciate the time and effort it takes to apply for the next step in your career. We review applications promptly and will reach out as soon as possible. Thank you for your interest in joining our team.

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Westerville, OH 43081 (Required)

Work Location: In person