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Organization: MassHousing

Location: One Beacon Street, Boston, MA 02108

Posting Closes: Close of Business on January 23, 2026

Website: www.masshousing.com

The Organization

MassHousing will confront the housing challenges facing the Commonwealth to improve the lives of its people. A bold mission for an innovative agency. Since its inception in 1966, MassHousing has provided more than $29 billion for more than 125,000 apartments and more than 105,000 home mortgage loans. Beyond lending, we also work to promote economic growth and empowerment for families, individuals, and businesses; help communities increase their housing stock; provide hope and homes for vulnerable populations, and look for new, cost-effective ways to provide equitable housing opportunities. We have a relentless determination to confront the Commonwealth's housing challenges and improve lives.

We know that we cannot meet our mission without a workforce that is committed to standing with us in our efforts. We achieve this by making investments in staff development and prioritizing individuals who align with our values including an unwavering dedication to diversity, equity, and inclusion.

As an employee of MassHousing you are offered a great career opportunity which is more than a paycheck. MassHousing's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including but not limited to:

• Tuition reimbursement up to $10,000 per calendar year
• A 35-hour work week and a hybrid work schedule
• Back up Child/Elder Care
• Retirement Savings including a pension and a deferred compensation plan (with a match)
• Comprehensive health, dental and vision plans
• 12 paid Holidays per year and generous sick, vacation, and personal time
• Short-Term Disability
• Central Boston office location, convenient to public transportation and amenities on site

If you're ready to join our dynamic team of mission driven professionals, this might be the job for you! Interested candidates should send a letter of interest and a resume to MassHousing by visiting www.masshousing.com/workwithus

Position Summary

The Benefits Administrator plays a critical role in administering and managing MassHousing’s employee benefit programs. This position serves as a primary resource for employees regarding benefit offerings, processes enrollments and changes, supports leave and claims administration, and maintains relationships with benefit vendors and service providers. The Benefits Administrator ensures benefit-related processes are administered accurately and in compliance with Agency policies and applicable regulations. The Benefits Administrator reports to the Human Resources Operations Manager.

All positions at MassHousing require a customer service mindset in accordance with our values: Respect, Service, Empathy, Accountability, Collaboration, and Inclusion.

MassHousing operates under a hybrid work model; therefore, employees are expected to work on-site according to a schedule determined in collaboration with their manager and based on the needs of the role. To support effective onboarding, new employees may be required to work in the office more frequently during their first 90 days.

Essential Functions

Benefit Administration

• Serves as the primary point of contact for employee benefit inquiries and concerns
• Accurately processes employee benefit enrollments, changes, terminations, and qualifying life events
• Advises employees and provides training on benefits eligibility, plan provisions, regulatory requirements, and coverage options
• Plans, organizes, and facilitates the annual open enrollment process and benefits fair
• Prepares and distributes benefit-related communications, including open enrollment materials and summary plan descriptions
• Builds and maintains effective working relationships with benefit vendors, brokers, and service providers

Leave Management

• Administers employee leave programs, including FMLA, MA PFML, Disability, and Workers' Compensation claims
• Ensures compliance with applicable federal and state leave laws and regulations
• Maintains accurate documentation, tracking, and coordination with vendors and internal stakeholders

Compliance and Reporting

• Ensures compliance with federal and state regulations governing employee benefits programs, including ERISA, ACA, and HIPAA
• Conducts audits and reconciles benefit invoices to ensure accuracy, compliance, and cost effectiveness
• Prepares and files required reports and participates in benchmarking studies to evaluate benefit programs against industry standards

Payroll

• Coordinates with the Payroll Administrator to ensure benefit adjustments and recurring deductions are accurately applied and reflected in employee pay records
• Provides backup support for the Payroll Administrator, including assistance with the biweekly payroll process
• Provides backup support to the HR Operations Manager with processing biweekly timecards

Security

• Comply with MassHousing' s Information Security Program and all other Agency information security policies and procedures
• Take responsibility for any Agency assets assigned to you
• Promptly report any security events, incidents, or weaknesses to MassHousing' s Information Security Team

Minimum Qualifications

• Bachelor's degree in human resources, business administration, or a related field or equivalent years of experience
• 2+ years of professional experience in benefits administration
• Working Knowledge of employee benefit programs, including deferred compensation 457(b), health insurance, flexible spending, dental, vision, disability, and voluntary benefits
• Knowledge of applicable benefit-related laws and regulations, including ACA, COBRA, FMLA, ADA, Section 125, OBRA, Social Security, ERISA, HIPAA, and Workers' Compensation
• Proficiency with Microsoft Office applications
• Eligibility to work in, and travel freely to and from, the United States without sponsorship

Preferred Qualifications

• PHR, SHRM-CP, or CEBS Certification
• Proficiency with HR Information Systems
• Familiarity with payroll processing and coordination

Essential Characteristics

• Exceptional oral and written communication skills with the ability to communicate effectively at all levels of the Agency and with external vendors
• Excellent organizational skills and strong attention to detail
• Energetic team player with exceptional interpersonal skills, a dedicated focus on high-level customer service, and the initiative to take ownership of tasks and outcomes
• Comfortable multitasking, adjusting quickly to shifting priorities, and managing time efficiently
• Demonstrated ability to handle sensitive and confidential employee information with discretion, sound judgement, and strict adherence to privacy and data security requirements
• Ability to analyze and interpret information from a variety of sources

Salary Range: $80,493.30 - $94,641.29

MassHousing is an Equal Opportunity Employer

Why Work at MassHousing?