Benefits Analyst

Benefits Analyst

The Kansas Public Employees Retirement System (KPERS), located in Topeka, is more than a pension system — we're a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.

Why You'll Love Working Here

Are you energized by helping others, passionate about accuracy, and proud of providing exceptional customer service? Do you enjoy solving problems, explaining complex information clearly, and working in a team that values positivity and professionalism?
If so, KPERS would love to meet you.

As a Benefits Analyst, you play a vital role in helping Kansas public employees understand and receive the retirement benefits they have earned. Your work supports members during some of the most important milestones of their lives—retirement planning, life changes, and survivor support.

This is a customer service-focused role for someone who is detail-oriented, compassionate, and eager to learn.

What You'll Do

Process Retirement Benefits with Accuracy & Care

• Review and process retirement applications for all KPERS-managed retirement systems.
• Research and analyze employment and salary records to determine eligibility.
• Verify documents for compliance with state and federal regulations.
• Communicate with members and employers to gather information and resolve discrepancies.
• Use KPERS' Integrated Technology System (KITS) to review employer reporting and ensure accurate benefit calculations.
• Calculate retirement benefits, applying all statutes and policies correctly to ensure members receive their optimum benefit.
• Prepare benefit estimates and clearly explain requirements, options, and calculations.
• Audit benefit calculations completed by other analysts to ensure accuracy.

Counsel Members & Provide Exceptional Service

• Spend up to 60% of the day counseling members, survivors, employers, and other stakeholders by phone or in person.
• Help members make important decisions about retirement benefits, disability benefits, insurance options, and service credit purchases.
• Provide clear, empathetic explanations of complex information.
• Take initiative to research answers, find solutions, and resolve questions promptly.
• Represent KPERS with professionalism, reliability, and a positive attitude.
• Participate in special projects and occasionally deliver group presentations.

What We're Looking For

We're seeking candidates who bring professionalism, positivity, and a genuine commitment to customer service. Desired skills and abilities include:

• A strong commitment to excellent customer service
• Attention to detail and accuracy in every task
• A positive, dependable work ethic
• Ability to stay organized, punctual, and self-motivated
• Clear and effective communication—both written and verbal
• Ability to explain complex information in a simple, supportive way
• Enjoys working with diverse individuals and building positive relationships
• Ability to compare figures, identify discrepancies, and solve problems
• Proficiency with Microsoft Office tools

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

To protect the personal health information of candidates, the Kansas Department of Administration tracks disability preference for all State agencies. Health information is not collected at the individual State agency level. Therefore to receive Disability Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. The Kansas Department of Administration will inform KPERS of your preference. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website. (https://admin.ks.gov/offices/personnel-services/jobs/disability-hiring-preference)

How to Claim Veterans Preference

Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

The Kansas Department of Administration tracks veteran's preference for all State agencies. This information is not collected at the individual State agency level. Therefore to receive Veteran's Preference – applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. The Kansas Department of Administration will inform KPERS of your preference. View all jobs, then filter by our name – Ks Public Employees Retirement System.

Learn more about claiming Veteran's Preference Learn on the Kansas Department of Administration website. (https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference)