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Benefits & Eligibility Specialist

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-bullhead-city-arizona-united-states-95b757bb-879a-49f6-a846-1ced8def9968

Job Summary:

This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations.

New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully.

Key Responsibilities:

Provide professional and empathetic customer service by phone or in person.
Conduct interviews and gather information to determine program eligibility.
Enter and review information in multiple computer systems while assisting applicants.
Explain eligibility requirements and connect applicants to appropriate resources.
Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.

Skills That Support Success:

Clear verbal and written communication.
Customer service and active listening skills.
Ability to navigate multiple computer systems and screens.
Critical thinking and decision-making skills.
Attention to detail and basic math skills.

Helpful Background:

Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. A High School Diploma or GED may support success in this role.

Pre-Employment Requirements:

Background and reference checks are required.
Employment eligibility verification through E-Verify.
Some positions may require a valid driver’s license if driving is required for State business.

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