Benefits & Leave Administrator

Key Responsibilities

Benefits Administration

• Administer employee benefit programs including medical, dental, vision, life, disability, FSA/HSA, retirement plans, and supplemental benefits.
• Evaluate and process enrollments, qualifying life event changes, terminations, and beneficiary updates.
• Maintain accurate employee data in HRIS/benefits systems and carrier platforms.
• Audit benefit data to ensure accuracy of deductions, eligibility, and billing.
• Audit COBRA notices, enrollment, and compliance through internal systems and our third-party administrators.
• Support annual Open Enrollment including system setup, employee education, and vendor coordination.

Employee Support & Communication

• Serve as a secondary (after TPA) point of contact for employee benefit questions and escalations.
• Provide guidance on eligibility, coverage options, and claim processes, especially during life events and open enrollment.
• In conjunction with the Company broker, prepare and distribute benefit communications, FAQs, and educational materials.

Compliance & Reporting

• Provide reporting and audits from the HRIS to ensure compliance with ERISA, ACA, HIPAA, COBRA, FMLA, Section 125, and other regulations.
• Assist with annual filings and compliance activities including 1095-C reporting, nondiscrimination testing, and SPD/SBC reviews.
• Maintain required documentation and ensure confidentiality of employee information.

Leaves & ADA Administration

• Administer all leave programs including FMLA, state-specific leaves, personal leaves, and company-sponsored leave policies.
• Serve as the primary contact for employees and managers regarding leave eligibility, timelines, documentation, and return-to-work processes.
• Coordinate medical certification requests, follow-ups, and approvals in compliance with federal and state laws.
• Track leave usage and maintain accurate records in HRIS and leave management systems.
• Coordinate with Payroll all changes during leaves, ensuring accurate deductions and communication.
• Communicate leave status, extensions, and return-to-work expectations to employees, managers, and HR leadership.
• Monitor leaves for compliance with FMLA, ADA, and applicable state/local laws.
• Manage the ADA interactive process and all non-ADA accommodations, including religious accommodations.
• Maintain confidentiality and ensure compliance with HIPAA and all applicable regulations.

Vendor Management

• Collaborate with the HR Leader to resolve any escalated employee, vendor or broker issues and maintain quality service.
• Review benefit invoices for accuracy and ensure timely payment.
• Participate in vendor meetings and provide feedback on plan performance and employee experience.

HR Support

• Assist with onboarding (orientation and systems) and offboarding processes related to benefits.
• Support HR projects, wellness initiatives, and policy updates.
• Create, maintain, and organize benefits documentation and SOPs.
• Support payroll with benefit deduction accuracy and audits.

Qualifications
Education & Experience

• Bachelor’s degree in Human Resources, Business, or related field preferred.
• 3–4 years of experience in benefits administration; or HR Generalist work with a benefits focus.
• Experience with HRIS/benefits platforms; UKG preferred.

Knowledge & Skills

• Strong understanding of benefit programs and compliance regulations (ACA, COBRA, ERISA, HIPAA).
• Fluency in state-specific leave requirements.
• Excellent customer service, communication, and interpersonal skills.
• High attention to detail and strong organizational abilities.
• Ability to manage sensitive information with confidentiality.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).

Core Competencies

• Accuracy and attention to detail
• Problem-solving and critical thinking
• Employee service mindset
• Communication and interpersonal awareness
• Timeliness and follow-through
• Confidentiality and integrity

Work Environment/Physical Requirements

• This is an in-office role, with rare flexibility for remote work
• May require occasional meetings with vendors, training sessions, or benefit fairs
• Must be able to lift to 25 lbs. Prolonged periods of sitting at a desk.

SafeStreets USA is dedicated to creating safer, stronger communities across the country.
We’re looking for passionate, collaborative, and detail-oriented professionals to join our
1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where
innovation, integrity, and community impact are at the heart of everything we do.

If you’re motivated to make a difference, thrive in a team-oriented culture, and want to
contribute to meaningful work that positively impacts lives, we’d love to hear from you.

Employment is contingent upon successful completion of a background check and
additional security/licensing as required in the security sector for the role.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race,
color, religion, sex, gender identity, sexual orientation, national origin, age, disability,
veteran status, or any other protected classification under applicable law.

Employment with SafeStreets is at-will, meaning either the employee or the company may
terminate the relationship at any time, with or without cause or notice, subject to
applicable law.