Benefits Support Representative

Benefits Support Representative

Position Overview:

Integrated Labor Solutions (ILS) is looking for a dedicated and customer-focused Benefits Support Representative to join our team in San Diego, CA. At ILS, we are committed to delivering exceptional “Platinum Service,” which means not only meeting but exceeding expectations by providing proactive support, addressing future needs, and ensuring customers are well-informed about the products and services we offer.

As a Benefits Support Representative, you will play a vital role in assisting our customers with enrollment processes, resolving plan or provider issues, and serving as an advocate to address their concerns. This entry-level position is based in an Omni-channel contact center and provides ample training opportunities for professional growth and career advancement.

If you have a passion for helping others, thrive in a collaborative team environment, and bring a detail-oriented approach combined with a positive attitude, we invite you to connect with us!

Hours: Monday through Friday between 8am and 5pm (in office)

Benefits:

Competitive pay with bonus opportunities
Employer-paid medical, dental and vision coverage: 100% for employee, 50% for dependents
Employer-sponsored Life, Short-Term Disability, and Long-Term Disability Insurance for employee.
Generous leave policies, including 10 Paid Holidays, Paid Time Off (PTO) accrual, and Sick Leave
401(k) with employer matching contributions up to 4%
Access to other benefits such as Aflac, Cyber protection, Legal, Pet Insurance, and more…

Duties/Responsibilities:

Manage inbound and outbound calls, chats, and emails
Assist customers regarding benefits claim issues and plan changes
Process enrollment changes and payments
Upselling and cross-selling
Distribute benefits enrollment materials and determines eligibility

Collect and report on customer feedback
Basic data entry
Perform other duties as needed

Skills:

Active listening
Clear verbal and written communication
Flexible communication styles
Know how to efficiently navigate customer calls
Attention to detail
Time management
Proficient with Microsoft Office Suite or similar software.

Required:

High School Degree or equivalent
Must pass background and reference checks
Must be able to come into the office
Must be able to lift at least 25 pounds
Type at least 40 words per minute
Prolonged periods sitting at a desk and working on a computer

Preferred:

Spanish translator
Call Center Experience
Employee benefits experience (Health, Life, and/or other Voluntary benefits)

ABOUT US:

Integrated Labor Solutions (ILS) is a privately-owned company that has been in business for over 22 years, with a focus on supporting public employees across the nation. ILS manages SDPEBA (San Diego Public Employee Benefits Association), a group dedicated to providing valuable benefits programs and services to public employee associations to enhance the value of their membership proposition. As a growing company dedicated to promoting a safe and ethical working environment, ILS values the importance of teamwork and a positive atmosphere. If you are interested in learning more about us, visit our website at SDPEBA.org or check out our Facebook page.

ILS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state or local protected class.

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Location

Headquarters, CA

Department

Operations

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$23-$28 per Hour

Internal Job Code

03222022