Benefits & Wellness Manager

KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE (CAC)

JOB POSTING

JOB TYPE: Benefits & Wellness Manager

SKILL LEVEL: 11

POSITION SUMMARY: The Benefits & Wellness Manager supports employee benefits, leave administration, payroll data accuracy, HRIS data maintenance, and wellness programs for a community-based agency serving more than 400 employees. This role ensures smooth day-to-day operations, accurate recordkeeping, and a positive employee experience through responsive service and strong attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Benefits Administration

• Process employee benefits enrollments, changes, and terminations
• Maintain accurate employee benefits records and documentation
• Assist with onboarding and annual open enrollment activities, materials, and communications
• Respond to routine employee benefits questions and escalate complex issues as needed
• Support claims resolution by coordinating with vendors and employees
• Assist with compliance tracking and documentation support (ACA, ERISA, FMLA, HIPAA, COBRA notices)
• Coordinate communication with insurance carriers, brokers, and HR staff

Payroll, HRIS & Data Support

• Audit benefits-related payroll deductions for accuracy and resolve discrepancies
• Reconcile payroll and carrier benefit invoices
• Maintain and update employee data in HRIS systems, ensuring data integrity and accuracy
• Perform routine HRIS data entry, validation, and basic system updates
• Generate standard HR, benefits, and compliance reports
• Conduct basic data audits to identify and correct errors in employee and benefits records
• Track and maintain records for FMLA, disability, and other leave programs

Wellness Program Support

• Assist with creation, implementation, coordination, and promotion of employee wellness activities
• Support wellness events, communications, and scheduling
• Track participation and maintain program records

Coordinate with wellness vendors and partners

QUALIFICATIONS:

Education

• Bachelor’s degree in Human Resources, Business Administration, Public Health, or related field (or equivalent experience)

Experience

• 3–5 years of experience in benefits administration, HR support, payroll coordination, or wellness program support

Skills

• Strong attention to detail and organizational skills
• Advanced understanding of employee benefits and HR processes
• Experience with HRIS systems and basic HRIS data entry and reporting
• Ability to perform data audits and ensure accuracy of employee and benefits records
• Ability to manage multiple tasks and deadlines
• Strong communication and customer service skills
• Ability to maintain confidentiality with sensitive information
• Proficiency with Microsoft Excel and reporting tools

COMPENSATION AND BENEFITS:

CAC offers an excellent benefits package including:

• Employer-paid health insurance
• Life insurance
• Pension plan contributions
• Co-pay dental insurance
• Paid vacation, sick leave, and generous holidays

SKILL LEVEL: 11, Starting at $27.90 hour/ $54,405.00 annually.

Pay: From $54,405.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person