Bilingual Call Center Coordinator

We are seeking a Bilingual Call Center Coordinator (English/Spanish) to join Luxe Foot Surgery, a premier practice specializing in podiatry, cosmetic foot procedures, and patient-centered care. You’ll be the first point of contact for patients, guiding them with professionalism, charisma, and empathy—from the initial phone call to their in-office consultation.

This role is perfect for someone extroverted, dynamic, and confident on camera, who enjoys engaging with people both over the phone and through social media content. You’ll play a key part in building strong patient relationships while also helping to grow our online presence.

Key Responsibilities:

• Serve as the primary contact for new and returning patients via phone, text, email, and other communication channels.
• Educate patients on procedures, treatment options, and expectations in a clear and supportive manner.
• Manage inbound/outbound calls, schedule consultations, and coordinate follow-ups to maximize conversions.
• Provide personalized guidance, building trust and ensuring an exceptional patient experience.
• Collaborate with the marketing team by participating in social media content creation (videos, patient education posts, testimonials, behind-the-scenes, etc.).
• Maintain accuracy and organization in our CRM and scheduling systems.

Qualifications:

• Prior experience in sales, call center, or patient coordination (medical, aesthetics, or healthcare setting preferred).
• Bilingual English/Spanish (required) – strong written and verbal communication skills.
• Extroverted personality, comfortable engaging with patients and appearing in social media content.
• Proven ability to convert leads into consultations and sales.
• Strong organizational skills and familiarity with CRM/EMR tools (training provided if needed).

Compensation & Perks:

• Competitive base pay + commission structure + performance bonuses.
• Discounts on procedures and treatments.
• Paid training and continuous professional development.
• Growth opportunities within a fast-expanding practice.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person