Bilingual Call Center Representative REMOTE

MY DR NOW is Arizona’s largest privately owned primary care group, offering a variety of services to patients of all ages, including primary care, immediate care, and more - on a schedule that works for our patients. We are open every day, including weekends and holidays, and have extended hours because providing quality healthcare services is our top priority.

Job Summary: The Patient Service Representative (PSR) serves as a critical extension of all medical providers on the Patient Services team by facilitating patient care responsibilities with speed, precision, and compassion. The PSR fields telephone calls, online chats, and texts from patients regarding critical medical care. Patient Service Representatives are the backbone of our remote call center supporting patients requesting to schedule an appointment, obtain an update on their lab or imaging results, or provide assistance with a variety of other healthcare-related matters.

Position Requirements:

• New Employee Orientation & Training for this position is located at our corporate office in Chandler AZ, and this is a 2 week in person requirement.
• Experience performing high volume call center-based customer service.
• Ability to navigate through MS Office and other web-based programs.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Personal home computer or laptop preferred (equipment purchase plan available if needed).
• Possess strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Bilingual in English and Spanish required.
• Have a passion for healthcare and an entrepreneurial spirit.

Need to know information:

• Flexibility is always appreciated! We are open 7 days/week!
• Work-Life Balance and Supportive Team Environment.
• Compensation: $16-$17/hour + generous bonuses and company benefits.
• Fully remote position only after successfully completing our required 2 week in-person orientation and training [Monday - Friday; 9:00am - 4:15pm].

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Please describe your approach to providing excellent customer service.

Experience:

• Call Center: 1 year (Preferred)

Work Location: Hybrid remote in Chandler, AZ