Bilingual Case Manager - Domestic Violence Shelter- Domestic Violence Shelter

Company Information:

Since 1984, The Refuge Utah (formerly known as The Center for Women and Children in Crisis) has made it our mission to provide a safe, caring, therapeutic, and educationally based environment to assist in the recovery of survivors of domestic violence, sexual assault, and stalking. Our vision is to empower survivors of abuse with knowledge, skills, and resources to live free from abusive environments and to decrease the incidence of domestic violence and sexual assault in our community through education and training. We value being survivor focused, trauma informed, collaborative, and unified.

Position Purpose and Responsibilities:

The Case Manager position works at our domestic violence shelter providing a temporary home for domestic violence victims and their children. Primary job duties include:

• Provide case management for clients in the domestic violence shelter
• Meet individually with each client for an assessment within 2 days of the victim’s entry into the shelter
• Establish a Client Action Plan with each client—addressing their needs
• Coordinate and partner with local agencies in meeting client’s needs and advocating for prevention
• Transport clients as needed in shelter vehicles
• Crisis intervention as needed with clients and their children in shelter (listen, empathize, provide safety planning options, discuss resources and options)
• Maintain statistical information on clients, case management and services offered and provided. Provide accurate and timely reports for grants.
• Answer hotline phone calls: provide crisis intervention and resources options to callers. Make appropriate referrals to community and state agencies and services. Clear callers to come into the shelter when appropriate.
• Attend weekly staff meeting and collaborate with other staff members as needed for client needs, donation needs, or volunteer needs/issues
• Assist with after-hours emergency shelter coverage. Be on-call with cell phone on rotation. Respond to any and all calls or texts while on-call
• Support and utilize the range of all agency programs Stay up to date on times, locations, eligibility and purposes of all programs
• Attend work related conferences as needed
• Complete other tasks as assigned

Position Qualifications:

• Bachelor's degree in a related field
• Fluent in the Spanish Language
• Pass a background check and fingerprinting assessment
• Suicide Prevention Certified or willingness to work towards certification

Benefits:

• 18 PTO days and 12 paid holidays per year
• 80% covered medical and dental premiums for employee, spouse, and 0-21 aged dependents; 50% covered premiums for dependents aged 21-26
• 12% 403(b) retirement contribution from employer with immediate 100% vesting - no match required
• 100% covered CPR certification classes
• Employer contributions towards ongoing training or CEUs
• Optional vision insurance available; full-time employees cover 100% of the cost

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Education:

• Bachelor's (Required)

Ability to Relocate:

• Provo, UT 84604: Relocate before starting work (Required)

Work Location: In person