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Bilingual Case Manager (Hillside)

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

This site will be a place where families can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community. Hillside Hotel is an emergency capacity transitional site located in Jamaica, Queens.

Purpose of Position: We are looking for a dynamic Case Manager to join the team to promote quality and integrity of all social service activities. This person will be an advocate for families to assist in minimizing barriers to services.

Schedule: Sunday-Thursday 8AM-4PM

Salary Range: $43,000 to $50,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Provide case management services to a caseload of approximately 25 families.
Utilize evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach to families.
Monitor compliance with goals through regular weekly contacts.
Perform culturally sensitive intake, assessment, service planning, and advocacy.
Work closely with shelter staff to enforce rules and regulations for residents.
Coordinate interpretation and translation services.
Assist school liaison with troubleshooting with NYC Department of Education (DOE) on student registration, school placement, attendance, and transportation.
Refer and follow up on community-based medical, dental, and mental healthcare as needed.
Refer to childcare services as needed.
Assist with residential groups/activities as needed.
Maintain client case records and enter document in a timely manner.
Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement.
Other duties as required.

Qualifications/Educational Requirements

Bilingual required.
Bachelor’s degree in social work or other human services field, strongly preferred
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
Experience working on-site in a congregate housing setting preferred.

Skills, Knowledge and Abilities

Excellent verbal and written communication skills
Strong organizational skills
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Excellent judgement

Computer Skills:

Proficient in Microsoft Office
Ability to learn database systems, such as CARES

Physical Requirements and Work Environment

Indoors at residence
Frequent walking and standing

Occasional lifting, up to 30 lbs.
Office and field work; all weather

Employee Benefits:

Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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