Bilingual Case Manager - Personal Injury Law (Onsite)

Job Title: Pre-Litigation Case Manager - Bilingual (Spanish & English)

Location: Onsite – Wilmington, NC

Job Type: Full-Time

About Horton & Mendez

https://youtu.be/etf3hGd_z8c

Horton & Mendez is a dedicated personal injury law firm based in Wilmington, North Carolina. Our firm brings unparalleled expertise and insider knowledge to each case and client. Our mission is simple: to provide personalized, compassionate, and effective legal representation to individuals who have suffered injuries due to accidents or negligence.

About the Role:

Horton & Mendez is seeking a bilingual Pre-Litigation Case Manager to manage an active caseload of personal injury matters through settlement, keeping cases moving and clients informed at every stage. This person is the connective tissue between the client, the attorney, and the many moving parts of an active case — keeping documentation complete, communication consistent, and cases progressing efficiently. The right candidate is organized, proactive, and committed to delivering a high standard of service to clients navigating a difficult time.

What You’ll Do:

• Manage a caseload of personal injury matters, keeping cases moving and clients informed at every stage
• Communicate regularly and compassionately with clients — providing updates, answering questions, and offering clear guidance throughout the process
• Collect, organize, review, and summarize medical records, bills, and supporting evidence
• Handle all aspects of insurance claims related to auto accidents, including verification, correspondence, and follow-through
• Prepare demands and provide comprehensive support to attorneys on case strategy and settlement
• Prepare settlement packages, execute client disbursements, and manage case liens and medical bill reduction requests
• Maintain accurate, well-organized case files and documentation in the firm’s case management system

What We’re Looking For:

• Bilingual in English and Spanish — ability to communicate fluently with Spanish-speaking clients is required for this role
• 2+ years of Case Management experience, pre-litigation personal injury experience strongly preferred
• Strong organizational skills with the ability to manage a high-volume caseload independently and without close supervision
• Excellent written and verbal communication skills; comfortable corresponding with clients, insurance carriers, and medical providers
• Trustworthy, discreet, and detail-oriented; takes ownership of their work and follows through consistently
• Proactive and solutions-oriented, with strong critical thinking skills
• Proficient in Microsoft Office and Adobe; comfortable learning and navigating new software systems quickly
• Experience with Filevine or similar legal case management software strongly preferred

EEO Statement

We are committed to hiring the best people for the job, regardless of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Notice of E-Verify Participation

Right to Work

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have the ability to communicate fluently in both English and Spanish?
• How many years of personal injury case management experience do you have?
• This role is fully onsite in Wilmington, NC. Are you able to reliably commute to the office Monday through Friday?

Work Location: In person